Farhia Mohamed
Edmonton,AB
Summary
Dynamic sales professional with proven expertise in customer service and teamwork, demonstrated at Superstore. Excelled in enhancing store visual appeal and increasing sales through expert product knowledge and outstanding after-sales support. Achieved higher customer satisfaction and repeat business by implementing effective problem-solving skills and fostering collaborative environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Superstore
01.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Sales Associates, Reptiles
Supermarket
02.2015 - 11.2018
- Enhanced product displays, resulting in increased interest from customers and higher sales of reptile-related items.
- Increased customer satisfaction by providing expert knowledge on reptile care and habitat requirements.
- Provided excellent after-sales support, assisting customers with inquiries about their newly purchased pet or related products.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Improved store sales by effectively recommending suitable products to meet customers'' specific needs.
Education
Bachelor - Human Nutrition
Al Falah High School
Dire Dawa Ethiopia09.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
English
Limited Working
Certification
CSTS
WHMIS2015
FOOD SAFETY
CAREGIVER
SFA AND CPR/AED{C}
Timeline
Sales Associate
Superstore
01.2021 - 04.2022
Sales Associates, Reptiles
Supermarket
02.2015 - 11.2018
Bachelor - Human Nutrition
Al Falah High School
Similar Profiles
Summer CabralSummer Cabral
Produce Clerk at SuperstoreProduce Clerk at Superstore
Kimberly Rose AclanKimberly Rose Aclan
Cashier at SuperstoreCashier at Superstore
Darnel WoodDarnel Wood
PC Express Assistant Manager at SuperstorePC Express Assistant Manager at Superstore