Summary
Overview
Work History
Education
Skills
References
Certifications And Volunteering
Timeline
Generic

Farheen Farhad

Calgary,AB

Summary

Experienced recruitment professional with a proven track record in conducting thoughtful, structured first interviews and evaluating candidates across functional areas, including operations, technology, and administrative roles. Adept at identifying top talent early through pattern recognition and behavioral interviewing. Skilled in presenting qualified candidate slates to founders and senior leaders with clear, data-backed rationale and interview documentation. Known for establishing scalable hiring practices and continuously refining recruitment frameworks in collaboration with leadership teams.

Overview

21
21
years of professional experience

Work History

HR Manager

ConvergentIS
10.2022 - Current
  • Conducted structured interviews and video screenings across SAP and support roles.
  • Provided weekly candidate reports with rationale, feedback notes, and interview recordings.
  • Developed early-stage pattern recognition systems to identify high performers.
  • Build and manage a pipeline of cross-functional talent to support strategic initiatives.
  • Recruited for various SAP positions, focusing on candidates with expertise in SAP HCM, FICO, MM, and other key SAP modules.
  • Partnered with HR and hiring managers to create detailed candidate profiles and recruitment strategies.
  • Conducted behavioral and technical interviews, assessing candidates’ SAP knowledge and work experience.
  • Successfully placed candidates for SAP projects, including full-cycle SAP implementations and system upgrades.
  • Created a robust pipeline of qualified candidates to meet the company’s ongoing staffing needs.
  • Managed the end-to-end recruitment process for positions, including SAP Consultants, Developers, Architects, and Project Managers.
  • Collaborated with hiring managers to define job requirements, create job descriptions, and develop recruitment strategies for SAP roles.
  • Sourced candidates through multiple channels, including LinkedIn and SAP-specific job boards.
  • Conducted phone interviews and technical assessments to evaluate candidate fit for SAP roles and align with business needs.
  • Provided candidates with detailed information on job requirements, company culture, and expectations.
  • Scheduled interviews and provided feedback to candidates and hiring managers throughout the process.
  • Negotiated offers and closed candidates while maintaining a positive candidate experience.
  • Advised senior leadership on provincial and federal compliance, while overseeing health & safety and well-being programs.
  • Recognized for effectively managing complex, fast-paced HR challenges with a proactive, solutions-oriented approach.
  • Provided strategic coaching and advisory support to senior leaders on compensation and talent development, fostering a culture of accountability, empowerment, and high performance.
  • Spearhead strategic planning and management of the overall employee experience, focusing on enhancing internal and external communications and fostering a positive work environment.
  • Managed health and safety programs, ensuring regulatory compliance and promoting a safe, healthy, and productive work environment.

Talent Acquisition & Project Associate

Alberta University of the Arts
06.2022 - 10.2022
  • Conducted SME interviews, recorded findings, and presented hiring decisions to Deans and senior staff.
  • Coordinated interview documentation, enrollment tracking, and invoice processing.
  • Managed project-specific communication timelines and action tracking.

Sr. Recruiter

FedEx Ground
07.2021 - 12.2021
  • Provided support for the recruiting process (e.g., scheduling interviews, sending background checks, attending job fairs/recruitment events as needed, and contacting selected candidates).
  • Developed effective sourcing strategies to recruit candidates.
  • Conducted Resume pre-screening, candidate interviewing, assessment, short-listing, and selection for open positions.
  • Responsible for Completing the reference checks process and negotiating offers of employment.
  • Utilized networks to leverage best practices in the recruitment and selection process.
  • Point of contact for external and internal inquiries regarding employment opportunities.
  • Provided customer service and support for internal and external customers for HR-related processes.
  • Assisted with the maintenance of job files; ensured proper dispositioning of all applicants.
  • Conducted the new hire orientation process, scheduled the orientation, prepared orientation paperwork, and created the employee file, including I9 completion/compliance.
  • Developed workforce and talent plans for each line of business with effective organizational design and structures to optimize employee collaboration and productivity.
  • Assisted managers in all areas of human resources as required (talent acquisition, employee relations, disability management, employee exits).
  • Maintained personnel files for all employees.
  • Provided support on auditing, reviewing, and processing the human resources paperwork and forms.
  • Provided support with the package handler sort observation process (e.g., scheduling tour times, arranging tour guides, and maintaining the sort observation log).
  • Generated, compiled, and distributed HR reports.
  • Assisted the Talent Acquisition team in ensuring that the talent acquisition service delivery meets the business unit’s needs.

Talent Acquisition Partner

Arzaan Consulting Inc
08.2018 - 03.2020
  • Managed employee documentation, including employee letters, employment contracts, and new hire documents, while ensuring timeliness, accuracy, completeness, compliance, and confidentiality.
  • Responsible for maintaining HR policy and procedure documentation, the employee handbook, and ensuring compliance.
  • Responsible for HR process execution and administration. Served as the first point of contact for all HR-related queries.
  • Responsible for the recruitment process, including the job posting, resume review, interviewing, reference checking, and onboarding processes.
  • Responsible for benefits administration and management, resolving all inquiries on benefits.
  • Coordinated implementation of the performance and development management process, including communications, scheduling, calendar management, process supports, and maintaining documentation and reports.
  • Assisted in training requirements, sourcing providers, coordinating training sessions and seminars, and maintaining documentation.

HR Consultant

Mark Consultancy
11.2016 - 03.2018
  • Coordinated recruitment activities with the hiring manager, such as job description documentation, postings, sourcing candidates, communicating with recruiters, screening candidates, setting up interviews, corresponding with prospective employees, performing reference checks, and issuing employment contracts.
  • Conducting the onboarding process for each new employee, supporting the onboarding process execution, maintaining the onboarding checklist, and reporting on progress.
  • Single point of contact for all queries.
  • Responsible for process support and maintaining documentation and reports.
  • Responsible for internal client relationship management, building effective relationships with the company employees.
  • Supported the Diversity and Inclusion Working Group in executing initiatives and reporting on measures.
  • Sourced candidates through job fair portals, employee referrals, headhunting, and other sourcing channels.

Associate Manager – HR

Edutech Arabia Pvt. Ltd.
03.2011 - 12.2013
  • Managed recruitment, onboarding, and organizational HR initiatives.
  • Reported hiring metrics and trends to leadership.
  • Conducted end-to-end recruitment process consisting of marketing and advertising job opportunities to appropriate channels, qualifying, screening, interviewing, and referencing qualified candidates for operations.
  • Established and maintained working relationships with internal and external stakeholders.
  • Managed and maintained department records as required for expense approvals, vacation balances, and professional development requests.
  • Monitored recruitment activity status, analyzed and reviewed outcomes, and provided monthly updates at meetings to leadership teams.
  • Ensured that the Onboarding process was moving efficiently throughout and tracked the progress of each project within Task.
  • Managed activities in areas of responsibility, including performance and talent management, organizational design and development, and staffing, including hiring, onboarding, and terminations.
  • Delivered HR policies, processes, and practices focusing on continuous improvement and improved execution.

Senior HR Specialist

24/7 Customer Pvt. Ltd.
01.2008 - 05.2010
  • Provided employee relations support and conducted new hire inductions.
  • Reduced attrition through proactive HR interventions.

Executive HR

E4E-iSeva Pvt. Ltd.
05.2004 - 01.2008
  • Conducted over 100 employee inductions.
  • Managed exit interviews and supported attrition analysis.

Education

MBA (HR) - HR

Christ University
Bangalore
01.2007

B.Sc. - Biotechnology

East West College
Bangalore
01.2004

Skills

  • Candidate evaluation
  • Video screening
  • Behavioral interviewing
  • Hiring strategy
  • Leadership collaboration
  • Executive-level reporting
  • Talent analytics
  • Pattern recognition
  • ATS
  • HRIS
  • E-Hire
  • SAP SuccessFactors
  • LinkedIn Recruiter
  • Job Portals
  • MS Office Suite
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Recruitment strategy
  • Candidate assessment
  • SAP recruitment
  • Talent acquisition
  • Employee relations
  • Interviewing techniques
  • Diversity and inclusion
  • Workforce planning

References

Available upon request.

Certifications And Volunteering

  • Certified Recruitment Expert
  • Associate CPHR
  • Campus Recruiter – Christ University
  • Volunteer – Centre for Newcomers Calgary
  • Coach – CIWA (Calgary Immigrant Women’s Association)

Timeline

HR Manager

ConvergentIS
10.2022 - Current

Talent Acquisition & Project Associate

Alberta University of the Arts
06.2022 - 10.2022

Sr. Recruiter

FedEx Ground
07.2021 - 12.2021

Talent Acquisition Partner

Arzaan Consulting Inc
08.2018 - 03.2020

HR Consultant

Mark Consultancy
11.2016 - 03.2018

Associate Manager – HR

Edutech Arabia Pvt. Ltd.
03.2011 - 12.2013

Senior HR Specialist

24/7 Customer Pvt. Ltd.
01.2008 - 05.2010

Executive HR

E4E-iSeva Pvt. Ltd.
05.2004 - 01.2008

MBA (HR) - HR

Christ University

B.Sc. - Biotechnology

East West College

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Farheen Farhad