Farhat Safi
Hayward,CA
Summary
Highly organized and result-oriented professional bringing wide ranging experience executing internal and customer facing projects for fast paced internet companies. Diligent and motivated to improve processes, streamline operations, and increase revenue. Logical and critical thinker, having significant leadership and supervisory skills; able to manage and motivate teams. Proven track record of improving operations and providing exceptional service. Ability to overcome problems by demonstrating attention to detail and analytical skills in every challenging situation. Possesses leadership qualities, emotional intelligence, and discipline. Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director of Integration Strategy, Construction & Engineering GBU
Oracle
01.2022 - Current
- Responsible for platform integration roadmap and process and tools evaluation, user interviews, defining user personas and identifying use cases, and collaborating across Product Development, Cloud Ops, platform services, and other business units to improve the Customers’ integration experience
- Modernizing and standardizing over 300 API endpoints, building an API/Developer Portal to make APIs easier to discover, evaluate, and consume by both internal and external developers.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Sr. Manager of Product Management and Strategy, SaaS Engineering
Oracle
01.2019 - 01.2022
- Company Overview: Redwood Shores - CA
- Manages a team responsible for driving security and privacy of customer data across 38 SaaS offerings and developing internal PaaS solutions to help enforce compliance
- Matrix manages a global team of 25 people across multiple lines of business
- Responsible for the platform roadmap and process and tools evaluation, user interviews, defining user personas and identifying use cases, collaborating across Product Development, SaaS Engineering, platform operations, and other business units to reduce Oracle and customers' risk exposure
- M&A integration and onboarding into the platform shared services
- Analyze Oracle and customers' pain points related to security of protected data in test and development instances for Fusion SaaS offerings
- Enhanced capabilities by leveraging Oracle Database – Data Masking functionality for test and development environments
- Launched Oracle Autonomous Health Framework as a cross-services service to improve operational efficiency and incident resolution for 35 SaaS properties
- This capability reduced the resolution time by 50% and eliminated the risk of leaking sensitive customer data during incident response
- Redwood Shores - CA
Sr. Product Manager, IPaaS
Jitterbit, Inc.
01.2017 - 01.2019
- Responsible for driving concepts to market through market & competitive analysis, user interviews, personas, use cases, and collaborating across engineering, platform operations, sales, marketing, legal, finance, professional services, and support.
- Developed & released the v2 of API Manager using modern UX/UI methodologies resulting in 40% reduction in time & skill required.
- Defined and maintained 24-month product roadmap and presented it to internal stakeholders, industry analysts, prospects, customers, and partners under NDA.
- Successfully launched API Manager v2 with several new features (e.g., Developers Portal, auto-generated OpenAPI/Swagger Documentation, advanced analytics, and security) as part of major platform upgrade
- Productized Private API Gateway to fully support three deployment models (Cloud, Private, and Hybrid)
- Modernization of legacy UI/UX and establishing a consolidated single platform with multiple applications to improve market, customer, and analyst perception and maintain competitive positioning
- Streamlined the trial & new user experience by developing new features for user registration.
- Increased trial to paid subscription conversion rate by 20%
- Responsible for platform security and regulatory compliance (platform-wide security threat detection and prevention systems)
- Introduced support for SAML 2.0 & OAuth 2.0 standards-based Single Sign-On (SSO)
- Responsible for cloud & on-premises components of the platform (e.g., Private Jitterbit Agent & API Gateway)
- Coordinated design meetings and decisions with internal departments and teams.
- Analyzed metrics to measure product functionality and competitive landscapes to identify market opportunities, informing strategic business decisions.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Managed stakeholder expectations effectively throughout the entire product development process.
Sr. Product Manager, ITaaS
Dimension Data Cloud Solutions, Inc.
01.2015 - 01.2016
- Created the business plan for a regional Cloud Service offering to run Oracle Database and Applications on the DD cloud using Oracle Engineered Systems (Super Cluster, Exadata, & ODA).Responsible for driving concepts to market through market research, pragmatic marketing, personas, use cases, and collaborating across engineering, platform operations, sales, marketing, legal, finance, service, support, and R&D.
- Developed and released Cloud Migration Self-Service Tool; enabled customers to migrate their cloud workloads to 2nd generation cloud platform, resulting in significant reduction in time and skill required to operate by 70%
- Defined product specs based on collected data; analyzed impact on existing and new clients, defined user personas and requirements, developed and presented business case with findings and recommendations to executive team
- Pre-established/on-demand virtual network connectivity to various data centers to attract clients from competing cloud platforms (MSFT Azure, AWS); identified five technology platform vendors, selected best solution fit
- Developed customer use cases/personas (to define new cloud opportunities, requirements, and revenue potential); communicated user personas and requirements to stakeholders and developed the GTM strategy (engaging multiple BUs & SUs)
- Developed NFV & SDN business case and GTM plans, defined user personas/customer use cases, and communicated the specs and requirements to release NFV functionality on the DD cloud platform, instrumental role in onboarding CISCO workloads; generated >$100M Annual Contract Value revenue.
- Established ability to offer more flexibility and control over cloud networks; solution entailed running network function on virtual machine using VMware and bringing four vendor solutions to DD platform (Cisco, Riverbed, F5, Infoblox).
- Facilitated vendor collaboration (e.g., vendor and DD engineering partnership to launch NFV solutions on DD cloud).
- Created and executed business plans with vendors and DD stakeholders; established ‘target market segment’ strategic business alignment and development plans across entire team.
- Reduced costs by$100M (50%), eliminated SLA client credits $100K/month, and achieved 95% customer migration.
Sr. Solutions Architect
Oracle Corporation
01.2010 - 01.2015
- Company Overview: Redwood Shores
- Responsible for serving as the Lead to drive increased revenue and establish Trusted Advisor relationships with customers in America on Oracle database, Oracle applications, Fusion Middleware, Oracle Cloud, and Oracle Engineered Systems solutions
- Gathered customer feedback, suggestions, challenges & worked with product management to address them
- Matrix managed 20
- Reported to Manager, Solutions Architecture
- Received five awards for driving $48.7M total revenue contribution
- Redwood Shores
Sr. Network Engineer
AccountNow, Inc.
01.2008 - 01.2010
- Company Overview: San Ramon, CA
- Responsible for architecting, deploying & maintaining networks & mission-critical business applications & databases
- Managed two direct reports (System & Network Administrators) and reported to CTO
- The company grew to >40M customers in 2016
- San Ramon, CA
Founder
Network Consulting Services, LLC
01.2000 - 01.2009
- Established a successful business by identifying market needs and developing innovative solutions.
- Managed 37 long-term clients; directed hundreds of projects to maintain client systems and networks (e.g
- Network performance, high availability, disaster recovery, backup and restore operations, troubleshooting, and security)
- Created SLAs, and automated trouble ticketing
- Achieved profitability/99% customer sat; drove 20% upsold hardware and software sales
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
Network Engineer / Y2K Project Lead
Prism Group Consulting
01.1999 - 01.2000
- Directed Y2K Compliance for WindRiver Systems; identified business critical machines, and scheduled Y2K compliance testing across multiple IT groups to minimize disruptions
- Managed, tracked, and coordinated problem resolution and escalation processes.
Systems/Network Engineer
All Bases Covered
01.1997 - 01.1999
- Recommended, designed, and implemented IT hardware and software solutions for clients
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Managed, tracked, and coordinated problem resolution and escalation processes.
Systems/Network Engineer
CorpNet Information Services
01.1995 - 01.1997
- Served as the Team Lead and primary person for major IT hardware and software upgrades in >30 First Interstate Bank branch locations in NorCal
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
Education
M.S. - Computer Science
University of Nice Sophia Antipolis
01.2020
MBA -
University of Phoenix
Santa Clara, CA01.2016
B.S. - Business Management
University of Phoenix
Santa Clarac, CA01.2014
A.S. - Computer Electronics
Heald Institute of Technology
01.1997
A.S. - Applied Science
Heald Institute of Technology
01.1996
Skills
- Strategic Planning
- Creativity and Innovation
- Strategies and goals
- Operational Excellence
- Cloud Integrated Solutions
- Industry Research & Market Analysis
- GTM Planning & Execution
- IT Security, Data Protection & Privacy
- Vendor Management
- Complex Project Management
- Organizational Development
- Hiring and Retention
- Project Coordination
- SaaS, PaaS, IaaS
Certification
- Oracle Cloud Infrastructure 2024 AI Foundations Associate
- Oracle Big Data 2017 Certified Implementation Specialist
- Oracle Certified Professional, Java EE 7 Application Developer
- Certificate in Science in Oracle Database Administration
- Microsoft Certified Systems Engineer
- Novell Certified Network Engineer (CNE)
Inventions
Systems and methods for customer data handling, https://patents.google.com/patent/US20220100892A1/en, 2023
Accomplishments
US Patent US20220100892A1
Timeline
Director of Integration Strategy, Construction & Engineering GBU
Oracle
01.2022 - Current
Sr. Manager of Product Management and Strategy, SaaS Engineering
Oracle
01.2019 - 01.2022
Sr. Product Manager, IPaaS
Jitterbit, Inc.
01.2017 - 01.2019
Sr. Product Manager, ITaaS
Dimension Data Cloud Solutions, Inc.
01.2015 - 01.2016
Sr. Solutions Architect
Oracle Corporation
01.2010 - 01.2015
Sr. Network Engineer
AccountNow, Inc.
01.2008 - 01.2010
Founder
Network Consulting Services, LLC
01.2000 - 01.2009
Network Engineer / Y2K Project Lead
Prism Group Consulting
01.1999 - 01.2000
Systems/Network Engineer
All Bases Covered
01.1997 - 01.1999
Systems/Network Engineer
CorpNet Information Services
01.1995 - 01.1997
- Oracle Cloud Infrastructure 2024 AI Foundations Associate
- Oracle Big Data 2017 Certified Implementation Specialist
- Oracle Certified Professional, Java EE 7 Application Developer
- Certificate in Science in Oracle Database Administration
- Microsoft Certified Systems Engineer
- Novell Certified Network Engineer (CNE)
M.S. - Computer Science
University of Nice Sophia Antipolis
MBA -
University of Phoenix
B.S. - Business Management
University of Phoenix
A.S. - Computer Electronics
Heald Institute of Technology
A.S. - Applied Science
Heald Institute of Technology
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