Operations Management
FARHAT EJAZ
Manager Internal Audit And Services
463 Redstone Drive NE Calgary,AB
Summary
Dedicated job seeker with a proven track record of effectively meeting company needs through consistent and organized practices. Experienced in working under pressure and quickly adapting to new situations and challenges to enhance the organizational brand. Hardworking and motivated professional with several years of industry experience and a demonstrated history of success.
Overview
19
19
years of professional experience
5
5
Certifications
Work History
Manager Internal Audit & Services
MCB Bank Limited
Rawalpindi, Punjab
12.2016 - 04.2024
- Managed team of Internal auditors, assigned tasks, and provided guidance to ensure audit work adhered to established standards and timelines.
- Proactively optimized efficiency and effectiveness of internal audit function through strategic use of technology, data analytics, and process improvement.
- Assessed risks to determine audit priorities and concentrate efforts on high-risk areas with potential organizational impact.
- Conducted audits by identifying critical areas, setting goals, and acquiring essential resources
- Identified inefficiencies or opportunities for improvement by analyzing and evaluating processes, controls, and procedures.
- Monitored and documented remedial actions implemented by department members.
- Ensured compliance with regulatory requirements and industry standards.
Branch Operations Manager
MCB Bank Limited
Rawalpindi, Punjab
12.2015 - 12.2016
- Managed and supervised the day-to-day operations of the bank branch, including cash management, account opening, customer service, and transaction processing.
- Maintained adherence to regulatory compliance, bank policies, and procedures to minimize risk exposure while promoting operational integrity.
- Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
- Recruited, interviewed, and trained new employees as needed.
- Monitored staff performance and provided feedback.
- Prepared and managed cash shipments between banks.
- Coached staff on policies, procedures and performance strategies.
Branch Supervisor
The Bank of Punjab
Rawalpindi, Punjab
09.2014 - 12.2015
- Collaborated with senior management on strategic planning initiatives.
- Resolved customer complaints regarding services rendered by the bank.
- Ensured compliance with company standards and regulations.
- Processed deposits, withdrawals, transfers or other transactions as needed.
- Provided guidance and support to branch staff in daily operations.
- Reconciled discrepancies between daily transaction records and general ledger accounts.
Operations Support Officer
Faysal Bank Limited
Rawalpindi, Punjab
01.2008 - 07.2014
- Successfully opened and managed a range of customer accounts, including checking, savings, lines of credit, and loans.
- Updated and maintained databases with current information.
- Demonstrated expertise in maintaining proper compliance and producing accurate executive level reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Elementary School Teacher
Siddeeq Public School
Rawalpindi, Punjab
04.2005 - 01.2008
- Guided students through a curriculum established by the educational board, assisting them in engaging in activities aimed at fostering their emotional, cognitive, and physical development.
- Assessed student learning through varied formative and summative assessments.
- Conducted parent-teacher conferences throughout the year.
- Developed and implemented engaging lesson plans in line with state curriculum standards.
Education
Master of Arts - Economics
The University of Punjab
Pakistan06.2009
Bachelor of Science - Mathematics And Economics
The University of Punjab
Pakistan08.2004
Higher Secondary School Certificate - Pre-Engineering
Government College Rawalpindi
Pakistan09.2004
WES ECA -
Ref # 4298017
Skills
Excellent interpersonal skills
Familiarity with banking laws
Ability to work under pressure
Sales management
Staff Training and Development
Customer Relationship Management (CRM)
Accomplishments
Certificate of Achievement for outstanding performance in sales campaign
Certification
Rise to Leadership
Certified Branch Operations Manager
Role based AML/CFT
Trainee officer Program
Financial Regulations and Compliance
Languages
English
Professional Working
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Manager Internal Audit & Services
MCB Bank Limited
12.2016 - 04.2024
Branch Operations Manager
MCB Bank Limited
12.2015 - 12.2016
Branch Supervisor
The Bank of Punjab
09.2014 - 12.2015
Operations Support Officer
Faysal Bank Limited
01.2008 - 07.2014
Elementary School Teacher
Siddeeq Public School
04.2005 - 01.2008
Master of Arts - Economics
The University of Punjab
Bachelor of Science - Mathematics And Economics
The University of Punjab
Higher Secondary School Certificate - Pre-Engineering
Government College Rawalpindi
WES ECA -
Ref # 4298017
Rise to Leadership
Certified Branch Operations Manager
Role based AML/CFT
Trainee officer Program
Financial Regulations and Compliance
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