Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Farhana Sultana

Ajax,Ontario

Summary

Dynamic Regional Clinic Operations Manager at WELL Health Technologies Corp. with a proven track record in enhancing operational efficiency and patient care. Skilled in training program development and cross-functional teamwork, I successfully implemented strategic initiatives that improved patient satisfaction and compliance, while managing recruitment and performance assessments to foster a high-performing clinical environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Regional Clinic Operations Manager

WELL Health Technologies Corp.(TSX:WELL)
Toronto, Ontario
12.2024 - Current
  • Oversaw clinical operations in multiple location, ensuring regulatory compliance.
  • Developed and executed strategic plans to enhance operational efficiency and patient care.
  • Educated employees on corporate policies to improve operational outcomes.
  • Resolved patient complaints swiftly to maintain positive relationships with management.
  • Collaborated with healthcare teams to optimize resource allocation and workflows.
  • Managed recruitment, training, and performance evaluations for clinical staff.
  • Facilitated inter-departmental communication to streamline clinical operations.
  • Led initiatives aimed at enhancing patient satisfaction and care quality standards.

Area Operations Manager

Jack Nathan Functional Health (TSXV:JNH,OTCQB:JNHMF)
Toronto, Ontario
04.2023 - 11.2024
  • Coordinated daily operations across multiple locations to ensure efficiency.
  • Developed clinic policies to enhance patient care and safety protocols.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Managed physician onboarding process to ensure smooth integration into the network.
  • Developed strong relationships with physicians to facilitate successful placements.
  • Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.

Clinic Manager

North Ajax Medical Clinic
Ajax, ON
03.2020 - 03.2023
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Managed clinical budgets, billing systems, and insurance negotiations.
  • Tracked, organized, and counted clinic stock and supplies.
  • Supported the entire practice's staff, which boosted efficiency and improved overall process flow.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Coordinated monthly health events, increasing patient participation to improve health and wellness.
  • Ordered supplies needed, and kept tabs on inventory levels.
  • Cultivated close working relationships with the entire staff, including lab technicians, nurses, and doctors.
  • Supervised internal and external communications by answering queries and complaints.

Research Assistant

Medical Advising Canada
Toronto, ON
08.2019 - 02.2020
  • Conducted surveys, interviews and experimental research to facilitate data analysis.
  • Created graphs, spreadsheets and presentation slides to help researchers present findings.
  • Reviewed print and online resources to gather information.
  • Checked facts, proofread and edited research documents to confirm accuracy.
  • Implemented quality control measures for research methodologies.
  • Summarized research data into tables, graphs and narratives.
  • Monitored experiments and maintained detailed records of experiments and outcomes.

Clinical Administrative Coordinator

Pape Medical Centre
Toronto, ON
01.2015 - 02.2020
  • Oversaw daily practice operations, encompassing patient care and administrative staff management.
  • Promoted quality patient care and ensured compliance with health and safety regulations.
  • Analyzed performance metrics to enhance clinical quality and optimize patient outcomes.
  • Managed financial functions, including billing, collections, and operational budgets.
  • Coordinated five clinical studies, enhancing research capabilities.
  • Launched multi-specialty practice comprising four physicians, expanding service offerings.

Academic Student Advisor

Kaplan Canada
Toronto, ON
05.2013 - 11.2014
  • Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
  • Advised students on course selection, pathways and career options.
  • Served as student mentor and counselor for students when academic problems and personal adjustment issues arose.
  • Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
  • Guided students in setting goals and achieving educational objectives.
  • Counseled students in career planning, job placement and academic goals.

Education

Certificate - Clinical Research

Medical Education Advising Canada
Toronto, ON
12.2019

MBBS - Bachelor of Medicine And Bachelor of Surgery

Dhaka Medical College
Dhaka, Bangladesh
05-2006

Health Care Management And Finance - Management

University of Michigan
Online Platform

Skills

  • Regulatory compliance
  • Operations management
  • Patient care quality
  • Performance evaluation
  • EMR management
  • Resource allocation
  • Policy development
  • Inter-departmental collaboration
  • Staff training
  • Financial management
  • Healthcare administration
  • Strategic planning
  • Conflict resolution
  • Medical billing

Certification

  • BLS (basic Life Support)
  • ACLS (Advanced cardiac Life Support)
  • WHMIS Certification

Languages

Bengali
Native/ Bilingual
Hindi
Professional
Urdu
Professional
Punjabi
Limited

Timeline

Regional Clinic Operations Manager

WELL Health Technologies Corp.(TSX:WELL)
12.2024 - Current

Area Operations Manager

Jack Nathan Functional Health (TSXV:JNH,OTCQB:JNHMF)
04.2023 - 11.2024

Clinic Manager

North Ajax Medical Clinic
03.2020 - 03.2023

Research Assistant

Medical Advising Canada
08.2019 - 02.2020

Clinical Administrative Coordinator

Pape Medical Centre
01.2015 - 02.2020

Academic Student Advisor

Kaplan Canada
05.2013 - 11.2014

Certificate - Clinical Research

Medical Education Advising Canada

MBBS - Bachelor of Medicine And Bachelor of Surgery

Dhaka Medical College

Health Care Management And Finance - Management

University of Michigan

Similar Profiles

CREATE PROFILE
Farhana Sultana