FARHANA KHAN

• As part of the Small Business Strategy & Support Operations team, functioned as an internal consulting group working on a project basis to address topics at the top of Senior Management agendas.
• Played critical role in supporting Chase Merchant Services Partners like Canadian Federation of Independent Business (CFIB), Scotiabank, Servus Credit Union, Meridian Credit Union, and other technology partners.
• Responsible for increasing and maintaining Partner satisfaction with our platform and services by providing timely and thoughtful support.
• Key contributor to the success of overall business.
• Served as keyholder, overseeing new partner onboarding and offboarding operations.
• Collaborated cohesively with operational teams to ensure smooth transition and operational readiness for newly onboarded partners.
• Operated with limited direction, usually with complex and ambiguous environment to drive recommendations that address key stakeholder needs, including Business Leadership, and cross functional groups.
• Provided regular partner performance updates to senior management.
• Ensured that all partner relationships adhere to Third-Party Intermediary (TPI) governance framework.
• Partnered with risk and controls stakeholders to provide leadership to controls initiatives aimed at protecting our clients and firm from financial, regulatory, and reputational risks.
• Reduced control errors from more than 60% to less that 10%.
• Suggested improvement in QA process for merchant applications.
• Ensured all controls in place.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Assigned tasks to lower-level personnel based on qualifications and skills set.
• Identified partner needs and wants to enhance partner experiences and boost business.
• Trained and mentored junior staff on partner service strategies and techniques.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Improved partner satisfaction by quickly and effectively addressing inquiries and complaints.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Trained and supported new team members, maintaining culture of collaboration.
• Served as liaison, facilitating communication between internal and external stakeholders.

• As part of audit by Federal Reserve, regulatory reporting "point of origin" Quality Assurance (QA) program was initiated within JP Morgan Chase. QA function within Global finance conducted independent reviews to address U.S regulatory and external reporting risk and enhance data integrity within the firm. Working across Global Finance and, in coordination with Internal Audit, Oversight & Control, Compliance and Risk, QA function is governed through Global Finance QA Governance Forum and executed through independent QA Teams within Corporate Functions and individual LOBs. Higher risk areas or areas noted by the regulators as requiring attention fell under QA review.
• Performed assessments of financial and regulatory reporting risks which are to be leveraged in scoping of expected areas to be assessed.
• Partnered with LOBs, Finance Control, Internal Audit, Corporate Financial Reporting (CFR), and others as deemed necessary to conclude risk assessments and testing scopes.
• Performed business process analysis and identified types of controls.
• Performed detailed transaction level substantive testing, and additional testing of control processes deemed key to regulatory or financial reporting.
• Performed root cause analysis of all anomalies/discrepancies noted.
• Identified control gaps in processes, procedures and systems through in-depth research and assessment.
• Documented and reported findings/issues to appropriate levels of management.
• Ensured action plans are entered by management in the firm’s operational risk system.
• Provided independent verification of data integrity of the figures included in the financial and regulatory reports.
• Mentored junior staff and reviewed work of other team members to ensure quality and integrity of work performed and provided guidance where required.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Gained strong leadership skills by managing projects from start to finish.
• Developed and maintained courteous and effective working relationships.
• Organized and detail-oriented with strong work ethic.
• Demonstrated leadership skills in managing projects from concept to completion.
• Proven ability to learn quickly and adapt to new situations.
• Gained extensive knowledge in financial products, analysis and regulatory reporting.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Awarded Certificate of Appreciation for outstanding contribution for Quarter 1, 2016
• Promoted to Senior Analyst level in Feb 2017, before completing 2 years with the firm
• Covered regulatory reports such as:
• FR Y-14Q (Schedules D5, D3, F & L) for Securities Financing, Pledged Assets, Trading Assets & Derivatives
• FR Y-9C (Schedule HC-C) & FFIEC 031 (Schedule RC-C) for Wholesale Loans
• FR Y-8 for Reg W transactions (Regulation W/Sections 23A and 23B)
• FFIEC 031 Schedule RC-E for Deposits & Schedule RC-T for Fiduciary and Related Services
• FR Y-15 - End to end review of the reporting process for Schedule B Key Achievements:

• Helped customers with credit repair, typically through bill settlement and debt management.
• Advocated customers on matters related to their credit report and score and supported them throughout their credit life cycle.
• Guided customers on how to read and understand their credit reports and scores.
• Educated customers on ways to maintain healthy credit score.
• Investigated and resolved customer disputes related to credit score/report.
• Analyzed and monitored client credit score against expectations and recommended improvement strategies.
• Proven ability to learn quickly and adapt to new situations.

• Calculated and reported Monoline Insured value of CDS protection purchased from various protection sellers.
• Delivered on Estimated Fair Value reporting for Loans receivables and Long-Term borrowings based on FAS 157.
• Reported changes in number of shares, Book value and Market value as per corporate actions like Mergers or Stock splitting, etc.
• Compiled information about outstanding foreign currency balance receivable from customers.

Project LEBCT (Legal Entity Balance Capture Tool) in Finance:

• Created new tool for consolidating firm’s financials which helped in eliminating manual work, one platform for saving financials of all entities of Nomura Global and helped in saving time in creating consolidated financial reports.
• Created new financial schedules with automation and eliminate waste of duplication.
• Analyzed schedules and advise regions/management regarding improvements and new developments.
• Coordinated with IT Specialists in delivery of a transformed, resilient Financial Reporting ecosystem aligned with organization’s emerging target IT architecture and Financial Reporting Operating model.
• Created more control checks in financial reporting schedules which helped in reducing errors.
• Efficiency Save through Process Re-Engineering.
• Tested and provided sign off to IT for new schedules developed.
• Communicated with regional management to explain developments and took approvals from them.
• Provided training on new schedules to all regional controllers.
• Successfully rolled out new tool well before timelines.
• New development appreciated by controllers in all regions.
• Developed strong communication skills to effectively communicate with all levels within business and across regions.
• Passionate about learning and committed to continual improvement.

Project ELEVATION in Compliance:

• Collaborated with KPMG to scrutinize and audit the Reuters & Bloomberg communications of Front desk traders (Nomura & other banks) dealing in NDF’s (Non-Deliverable Forwards) and point out the Relevant communications which are fixings of ABS (Association Bank of Singapore) bank rates.
• Reviewed Reuters & Bloomberg communications and successfully completed audit checks of all relevant communications.
• Reviewed any manipulation of benchmark rate by act of submitting pre-agreed requested rate.
• Pointed out relevant chats and highlighted traders held in fixings.
• Proved successful working within tight deadlines and fast-paced environment.
• Emerged as highly organized team-player with project management / coordination experience.
• Worked well in team setting, providing support and guidance.
• Acted as a team leader in group projects, delegating tasks and providing feedback

Canadian Equivalency (WES Report): 1 year of graduate study - Program included specialization in finance.

• Final Grade: 80%
• Recipient of Certification of Excellence for being the ‘Best Student of the Year’ for two consecutive years
• Recipient of Certification of Excellence for securing 1st rank in Semester I
• Recipient of Certification of Excellence for securing 1st rank in Semester II
• Recipient of Certification of Excellence for securing highest marks in Research Methodology
• Recipient of Certification of Excellence for securing highest marks in Economic Environment
• Recipient of Certification of Excellence for securing highest marks in Quantitative Techniques

Canadian Equivalency (WES Report): Bachelor’s degree (4 years).

• Recipient of Certificate of Merit for Core team member of ‘Confluence - 2006’ an Inter collegiate management event.
• Recipient of Certificate of Merit for Programming Head of ‘Confluence - 2006’, an Inter collegiate management event.