Farhana Islam
Grande Prairie
Summary
To play an effective role in assisting the decision-making process of organization by providing the best practice in operational sector to each unique requirement. Knowlegeable in management environment where efforts are to be valued and rewarded. Proficient, dedicated and client focused professional 3 years of experience in telephone including tech support and customer care with a proven record of providing exceptional customer service. Works well independently or with others as a team.
Overview
4
4
years of professional experience
Work History
Line Cook
Earls Kitchen +Bar.
09.2023 - Current
- Performing basic food preparation tasks and assisting the Chef
- Convert various ingredients into meals by baking, grilling, frying or serving them
- Develop an environment of connected, committed teamwork through communication and help others as a team
- Develop a supportive and engaging experience for the team members and guests.
Debt Counsellor
Total Credit Recovery Ltd
08.2022 - 03.2023
- Assisted clients by proposing solutions to address financial objectives such as debt management
- Research and evaluate consumers' financial status, credit, and ability to repay the loan
- Professionally and respectfully negotiate with consumers and explore money resources to determine the best possible arrangement.
Technical Support Specialist
Gatestone and Co. (Shaw Communication)
03.2021 - 06.2022
- Created, updated, and resolved tickets in Service Now
- Identified loss of RF signals due to noise/signal leakage
- Bridged/Unbridged modems remotely with external routers
- Reviewed all factors affecting services on the data link layer and booked tech dispatch for issues in the connection
- Prepared customer records with logs of problems and solutions for use by other technical support representatives
- Create technical support documentation for systems and applications
- Provide knowledgeable technical support & troubleshooting guidance pertaining to network, internet cable, digital phone, and computer issues.
Store Associate (Act Lead)
Winners
07.2020 - 03.2021
- Dealing with a large number of customers on a daily basis and ensuring customer satisfaction
- Greeting customers in a friendly manner, being knowledgeable to answer questions regarding merchandise items, price, and brands
- Demonstrating a degree of customer service while processing refunds, exchanges, and purchases in the point-of-sale system in accordance with company guidelines
- Responding to customer calls to resolve problems such as payments, refunds, warranties regarding merchandise items and brands
- Delivering excellent customer service while advising in a professional and efficient manner
- Informed customers of current promotions and events
- Ensured our customers are informed about and enrolled in our Loyalty program
- Completed transactions accurately and efficiently
- Address customer complaints professionally, leaving the customer with a positive resolution
- Ensure sufficient product and literature stock levels are maintained by checking back order and inventory.
Education
Master of Actuarial Science -
University of Windsor
Windsor, Ontario08.2020
Bachelor of Business Administration -
American International University-Bangladesh
12.2010
Skills
- Customer Oriented
- Problem-solving and analytical skills
- Time Management
- Active Listening skills
- Sales
- Cash Handling
- POS system
- Quality Control
- Project Execution
- MS Office Efficiency
- Creativity
- Conflict Resolution
References
REFERENCES AVAILABLE UPON REQUEST
Languages
English
Full Professional
Timeline
Line Cook
Earls Kitchen +Bar.
09.2023 - Current
Debt Counsellor
Total Credit Recovery Ltd
08.2022 - 03.2023
Technical Support Specialist
Gatestone and Co. (Shaw Communication)
03.2021 - 06.2022
Store Associate (Act Lead)
Winners
07.2020 - 03.2021
Master of Actuarial Science -
University of Windsor
Bachelor of Business Administration -
American International University-Bangladesh
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