Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

FARHANA HOSSAIN

Toronto,ON

Summary

Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, and inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational, and communication skills. Driven Sales Supervisor with outstanding organizational skills and workplace focus. Adept in strategy development and staff training. Offering 7 years of sales experience and excellent leadership ability.

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
years of professional experience
1
Certification

Work History

Steer Technologies Inc.

SALES SUPERVISOR
08.2022 - 09.2023

Job overview

  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.

Telus Mobility

Store Manager
01.2019 - 03.2021

Job overview

  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at the front counter, answering questions regarding products.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Bell Mobility

Customer Service Representative
01.2017 - 12.2018

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Centennial College
Scarborough, ON

School from Business
01.2021

United International University
Bangladesh

BBA from Business Administration, Human Resource Management
05.2016

Skills

  • English
  • Full Professional
  • Hindi
  • French
  • Elementary
  • Bengali
  • Native or Bilingual
  • Urdu
  • Staff Management
  • Order management
  • Effective selling techniques
  • Staff Training
  • Sales expertise

Certification

  • Licensed LLQP

Timeline

SALES SUPERVISOR

Steer Technologies Inc.
08.2022 - 09.2023

Store Manager

Telus Mobility
01.2019 - 03.2021

Customer Service Representative

Bell Mobility
01.2017 - 12.2018

Centennial College

School from Business

United International University

BBA from Business Administration, Human Resource Management

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FARHANA HOSSAIN