Farhana Afroz
HR professional
Victoria,Canada
Summary
HR graduate and professional recruiter with focus on efficiency and conscientiousness in administrative work, talent acquisition and candidate relationship management. Skilled in sourcing, interviewing, and onboarding top talent while fostering collaborative team environment. Known for adaptability, strong communication, and problem-solving abilities. Proficient in using recruitment software and tools to drive results and meet hiring goals.
Overview
5
5
years of professional experience
Work History
Recruiter
China Bangla Agro Feeds
03.2024 - 11.2024
- Managed full-cycle recruiting process for applicants.
- Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
- Partnered with hiring managers to clarify position requirements, ensuring accurate job descriptions and candidate expectations.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Utilized social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred, and promoted employees.
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Facilitated onboarding processes for new hires, fostering positive relationships from day one of employment.
- Created internal posting and advertisements for existing employees.
- Improved candidate experience through timely communication, transparent interview processes, and constructive feedback.
- Helped set up medical, transportation and other benefits to facilitate employee on-boarding process.
- Conducted candidate interviews and performed background checks and verification.
- Collaborated with HR team members on workforce planning initiatives to anticipate future staffing needs.
- Conducted exit interviews to identify opportunities for improvement in company culture.
- Negotiated salary packages while maintaining budgetary guidelines.
- Managed relationships with external recruiting agencies to enhance the reach of our talent search efforts when necessary.
- Enhanced employer branding by collaborating with marketing teams to develop a strong online presence.
- Maintained compliance with local employment laws during all stages of the recruitment process.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and monitored employee recognition programs.
- Tracked and recorded employee attendance to maintain accurate records.
Talent Executive
Reed Recruitment- Further Education
08.2023 - 12.2023
- Ensuring all recruitment tasks associated with the effective management of an outsourced recruitment contract are completed to the established standard.
- Tracking compliances of for pre-start: DBS check, Background check, Overseas police check, right to work check, proof of address, obtaining references etc
- Being a key point of contacts for any recruitment queries
- Answering all phone enquiries from clients and candidates and transferring calls to recruitment consultants
- Managing email communications
- Tracking annual mandatory training for the registered candidates through Talent LMS and ensuring they are up to date
- Adhering to all SLA’s and KPI’s
- Resume checks (quality/GDPR)
- Resume shortlisting against order requirements
- Proactively candidate pooling and building a candidate pipeline
Reservations administrator
Zenith Intelligent Vehicle Solutions
10.2021 - 04.2023
- Processing vehicle rental reservations received via telephone, facsimile, e-mail or the rental system, follow customer policies while seeking authorization from the authorized contacts and the account management, where needed
- Delivering prompt confirmation of bookings in compliance with client specific service level agreements
- Providing information relevant to each booking, including delivery/collection processes and airport procedures
- Processing changes to reservations and terminations in the rental system, record all amendments and confirm they have been received by the supplier
- Responding to incoming queries in relation to live reservations and work with customers and suppliers to find appropriate solutions
- Maintaining a high level of accuracy with every transaction
- Upholding a polite and responsive relationship with internal and external customers on a daily basis
- Handling all calls into the Reservations Team in a professional manner while ensuring response times are in compliance with service legal agreement
- Maintaining client specific SLA’s and KPIs to ensure expectations and targets are met
- Producing and managing self- monitoring reports to minimize error rate
- Handling ad hoc requests from internal and external customers and the Rental Management Team
- Attending and participating in team meetings and keep up to date with department progress, new projects and any other relevant information
- Creating and providing reports using Microsoft Excel for management and customers as required
- Supporting other teams when required
- Helping newer team members with their tasks and train them when necessary.
Reservations administrator
Zenith Intelligent Vehicle Solutions
10.2021 - 04.2023
- Processing vehicle rental reservations received via telephone, facsimile, e-mail or the rental system, follow customer policies while seeking authorization from the authorized contacts and the account management, where needed
- Delivering prompt confirmation of bookings in compliance with client specific service level agreements
- Providing information relevant to each booking, including delivery/collection processes and airport procedures
- Processing changes to reservations and terminations in the rental system, record all amendments and confirm they have been received by the supplier
- Responding to incoming queries in relation to live reservations and work with customers and suppliers to find appropriate solutions
- Maintaining a high level of accuracy with every transaction
- Upholding a polite and responsive relationship with internal and external customers on a daily basis
- Handling all calls into the Reservations Team in a professional manner while ensuring response times are in compliance with service legal agreement
- Maintaining client specific SLA’s and KPIs to ensure expectations and targets are met
- Producing and managing self- monitoring reports to minimize error rate
- Handling ad hoc requests from internal and external customers and the Rental Management Team
- Attending and participating in team meetings and keep up to date with department progress, new projects and any other relevant information
- Creating and providing reports using Microsoft Excel for management and customers as required
- Supporting other teams when required
- Helping newer team members with their tasks and train them when necessary.
Finance Administrator
Zenith Intelligent Vehicle Solutions
09.2021 - 10.2021
- Processing Police issued Notices of intended prosecution
- Ensuring that the details provided to the police are accurate and clearly written while providing all the required information
- Scanning all the completed notices and attaching them to the relevant cases
- Ensuring all post is recorded correctly and sent promptly
- Reporting on work completed
- Handling of any escalations or reminders within the strict deadlines imposed by the police
HR Administrator
China Bangla Agro Feeds
08.2019 - 08.2020
- First Point of contact for all office enquires
- Maintaining good and polite relationship with customers at all times
- Handling customer record and transaction with accuracy and confidentially
- Producing reports for customers using Microsoft Excel
- Handled all enquiries from the customers and employees via telephone, emails and transfer them to the relevant department
- Handled employee documentation, including contracts, recruitment paperwork and starter packs
- Created reports for accounts regarding employee pay, providing information such as holiday and sick pay
- Maintained excellent employee relationships by going the extra mile to answer questions regarding company matters
- Attended meetings with HR teams to discuss and review company policies, guidelines and regulations
- Created and prepared documents such as contracts, new hire guides and company manuals
- Assisted HR managers in the on-boarding processes by organising paperwork, gathering training manuals and generating contracts
- Evaluated and processed expense forms, flagging suspicious activity to review by HR managers
- Communicated with employees on account updates, benefits and pension payments when requested
- Recruited, trained and managed more than 50 employees, including on-boarding and conducting exit interviews
- Coordinated employee training and handled logistics and administrative tasks
- Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent
- Executed integrated recruiting campaign across multiple media channels
- Motivated employees to meet company goals for revenue and profit.
Reception Administrator
Ashfield Hotel
02.2017 - 06.2017
- Delivered polite, professional customer service to enhance business reputation through positive first impressions
- Filed invoices, customer records and other paperwork in an orderly fashion while maintaining the full confidentiality
- Oversaw hotel and office inventory by restocking supplies and making purchase orders
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer any questions
- Maintained reception area in a clean and tidy state to provide visitors with a positive impression of the company
- Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Demonstrated extensive knowledge of Microsoft Office Suite, delivering effective, efficient record-keeping and documentation processes
- Daily admin tasks including stock management, housekeeping Rota and monitored the activities of housekeeping stuff
- Smoothly processed hotel bookings, handling cash and cards transactions per day with exceptional accuracy.
Education
Master of Science - Strategic Human Resource Management
The University of Huddersfield
United Kingdom09-2021
Bachelor of Arts - Business and Human Resource Management
The University of Huddersfield
United Kingdom07-2019
Skills
- Qualified and trained HR graduate
- Efficient and conscientious administrator
- Fast and effective in decision making process
- Multi-lingual communicator
- Experts in all social media platforms and digital marketing
- Skilled user of various computer software across Microsoft, macOS and Adobe
- Excellent team player
- Trained in recruitment and on-boarding process
- Negotiating and influencing to mediate conflicts
- Proactive in identifying problems and offering solutions
- Excellent in Multitasking
- CIPD member
- Talent Management
- Pre-employment screening
- Candidate sourcing
- File and records management
- Benefits and compensation
- Training and Development
Interests
Passionate about traveling around the world and get to know different cultures Besides that, I enjoy going to concerts, movies and spending time with my family and friends
Languages
English
Bengali
Certification
CIPD
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Recruiter
China Bangla Agro Feeds
03.2024 - 11.2024
Talent Executive
Reed Recruitment- Further Education
08.2023 - 12.2023
Reservations administrator
Zenith Intelligent Vehicle Solutions
10.2021 - 04.2023
Reservations administrator
Zenith Intelligent Vehicle Solutions
10.2021 - 04.2023
Finance Administrator
Zenith Intelligent Vehicle Solutions
09.2021 - 10.2021
HR Administrator
China Bangla Agro Feeds
08.2019 - 08.2020
Reception Administrator
Ashfield Hotel
02.2017 - 06.2017
Master of Science - Strategic Human Resource Management
The University of Huddersfield
Bachelor of Arts - Business and Human Resource Management
The University of Huddersfield
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