Farhan Salim

Key Activities

• Provided subject matter expertise and advice to Agency employees regarding handling of complex enquiries and files.
• Researched , analysed, interpreted and provided explanations to taxpayers on legislation, related policies, directives and procedures relating to the administration of various acts administered by the Agency within the scope of the Business Window.
• Interacted with taxpayers and their representatives by telephone or in the office to analyse and resolve complex and specialized tax enquiries, complaints and problems.
• Analysed and resolved taxpayer requests including but not limited to registrations, elections, and issues concerning the different legislative requirements under the Income Tax Act, the Excise Tax Act and other legislation and policies.
• Prepared training courses and provided classroom and on-the-job training for co-workers to update them on changes to legislation.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Resolved problems, improved operations and provided exceptional service.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Learned and adapted quickly to new technology and software applications.

• Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies with a focus on environmental sustainability
• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices
• Developed effective business strategies to capitalize on emerging market trends
• Established clear and competitive goals, growth roadmaps and strategic business plans for the Majestica Indus Valley Economic Zone
• Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies
• Streamlined operations to maximize business efficiency and profits
• Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
• Managed and organized internal communication to hold staff accountable to priorities
• Delegated assignments based on construction plans, project needs and knowledge of individual team members
• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.

• Identified and tracked defects, and supported developers in resolving problems by completing additional tests
• Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings
• Tested sample collections to confirm correct calibration of machines while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks
• Monitored performance and generated reports detailing quality of product and defect rates
• Completed precise measurements using special tools
• Monitored production processes to gain understanding of problematic steps and rectify issues
• Streamlined QA processes by working closely with development teams and staying abreast of changing product demands
• Performed visual inspections and non-destructive tests where appropriate
• Adhered to safety and clean area procedures to comply with agency and regulatory mandates
• Conducted data review and followed standard practices to find solutions
• Participated in root cause analyses to identify and rectify production drawbacks
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.

• Cleaned and sanitized equipment and workstation in compliance with health and safety regulations
• Used xRF, AA, IR analysis to determine sample compositions
• Demonstrated competence in collecting lab samples for testing
• Properly calibrated and adjusted malfunctioning equipment to achieve precise test results
• Analyzed data to create and organize graphs, charts, and documents for publications and presentation
• Followed safety procedures when handling and disposing of hazardous chemicals
• Maintained lab by calibrating equipment and cleaning surfaces and items used
• Created and updated record of all supplies and equipment to monitor inventory
• Prepared powerful chemical solutions and reagents for use in analysis of samples
• Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained organized expense log
• Performed both routine and emergency maintenance on laboratory instruments
• Carefully reviewed test results for accuracy
• Developed, maintained and improved experimental data spreadsheets
• Maintained current knowledge of developments in technical instrumentation
• Verified final products' quality control standards before clearance.