Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Senior Reconciliation Specialist
Bank Of Montreal
02.2022 - Current
Handled day-to-day accounting processes to drive financial accuracy.
Managed and responded to correspondence and inquiries from customers and vendors.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Streamlined daily reporting information entry for efficient record keeping purposes.
Responsible for integrating the Monthly Audit Confirmation process – as part of the firm’s monthly capital reporting, enabling reconcilers to efficiently confirm and investigate Cash Trades and Non Cash Trades with our external clients
Sales Specialist
Home Depot
10.2021 - 11.2022
Educated customers about appliance product features and benefits to aid in selecting best options for each individuals' needs.
Provided first-rate service to all customers and potential customers.
Built rapport with customers and assessed needs to make product recommendations and upsell.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
·Achieved and exceeded individual sales targets and earned sales recognition for generating $100,000 in sales over a 6 month period
Reconciliation Officer
Royal Bank Of Canada, Capital Markets
06.2016 - 01.2021
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Streamlined daily reporting information entry for efficient record keeping purposes.
Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Strengthened financial operations by conducting bank reconciliations and financial reporting.
Input financial data and produced reports using IMATCH, eGL People Soft
Supervisor
Maple Leaf Sports Entertainment
05.2015 - 06.2016
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Organized and meticulously tracked sales of both promotional and standard products, service statistics and ensured operations adhered to all safety regulations
Attending to nightly cash handling in 4 different locations across the various venues such as Scotiabank Arena, BMO field and Ricoh Coliseum
Sales Associate
Black's Photography
03.2014 - 08.2015
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Arts - Criminology
York University
Toronto, ON
06.2016
Skills
Transaction Monitoring
Bank Reconciliation
Problem Solving
Decision Making
Customer Service
Analytical Thinking
Attention to Detail
Cash Handling
Product Sales
Proficient in Microsoft Excel, Word, PowerPoint, Outlook, Access