Farhan Prasla
Kitchener,ON
Summary
Results-driven Customer Service Representative with over 5 years of experience in technical troubleshooting and client relationship management. Demonstrated ability to deliver superior customer service while effectively solving problems in challenging environments. Expertise in software application support, fostering customer relationships, and collaborating across teams to enhance client satisfaction. Committed to process improvement and delivering measurable results.
Overview
12
12
years of professional experience
Work History
Operation Coordinator
R&R Prasla
Kitchener, Canada
08.2022 - Current
- Proactively calling pharmacies to promote delivery services, acquire new clients, and expand business reach.
- Managed client relationships by addressing concerns, resolving issues promptly, and ensuring high service standards.
- Handling daily operations, including employee task assignments, delivery coordination, and issuing monthly invoices.
- Maintained accurate documentation, and ensured compliance with policies to reduce operational risks.
Inventory Specialist
Toyota Boshoku
Kitchener, Canada
02.2019 - 07.2022
- Proactively managed inventory processes by auditing stock levels, addressing procurement issues, and maintaining accurate documentation using Oracle and Jira software
- Responded to inquiries from internal teams, resolved inventory-related concerns, and ensured compliance with company policies to mitigate operational risks
- Collaborated with cross-functional teams to streamline workflows, address supply chain gaps, and ensure timely processing of orders and transactions
Supervisor
Five Guys
Saskatoon, Canada
03.2015 - 12.2018
- Maintained health and food safety standards at all stages, from storage through delivery
- Decreased necessary training time by 15% by updating the training program
- Educated 15 beginners and other employees on menu updates and procedural changes
- Cut spending by 10% through effective inventory management and supply sourcing
- Introduced a Time program and effectively managed employee mistakes to decrease overall waste by 7%
Customer Service Representative
R. H. Financial
Mumbai, India
01.2013 - 05.2014
- Assisted clients with opening accounts using Richlive trading software, and provided operational guidance.
- Recommended investment strategies in mutual funds, cash, and derivatives segments to meet client goals.
- Performed sales and service support tasks to address client needs, ensuring high service standards.
- Maintained accurate records of all trading-related documentation.
Education
Canadian Securities Course (CSC) -
Canadian Securities Institute
Kitchener, Ontario01.2025
Google IT Support Professional -
NPower Canada
Toronto, Ontario05.2022
Business Administration -
University of Regina
Regina, SK12.2015
Bachelor of Commerce - Finance Market
University of Mumbai
Mumbai, India06.2013
Skills
- Windows
- Linux
- GanttProject
- Microsoft Word
- Excel
- Outlook
- Access
- VMware
- G Suite by Google
- Packet Tracer
- Agile
- Waterfall
- Scrum
- Gantt Charts
- Ruby on Rails
- JavaScript
- Git
- HTML5
- CSS3
- Sparc
References
Sarfan Dauva, +1 306 -491-2727
Timeline
Operation Coordinator
R&R Prasla
08.2022 - Current
Inventory Specialist
Toyota Boshoku
02.2019 - 07.2022
Supervisor
Five Guys
03.2015 - 12.2018
Customer Service Representative
R. H. Financial
01.2013 - 05.2014
Canadian Securities Course (CSC) -
Canadian Securities Institute
Google IT Support Professional -
NPower Canada
Business Administration -
University of Regina
Bachelor of Commerce - Finance Market
University of Mumbai
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