Summary
Overview
Work History
Education
Skills
Timeline
Generic

Farhan Masud Resan

Greater Sudbury,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable serving and managment successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated serving and managment with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

8
8
years of professional experience

Work History

Supervisor

Tim Hortons
09.2023 - 11.2023
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Server

Lobongo Fine Dining
08.2023 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Assistant Manager

Westin Hotel
02.2019 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Cashier Manager

Unimart
12.2017 - 01.2019
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.

Cashier

Big Bazaar
01.2016 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

Bachelor Of Business Administration - Business Adminstration

Stamford University
Dhaka, Bangladesh
12.2017

12 Grade - Commerce And Business Administration

British Council(UK Curriculum)
Dhaka, Bangladesh
01.2013

Skills

  • Dining Customer Service
  • To-Go Order Preparation
  • Buffet Setup and Takedown
  • Food Sales and Promotion
  • Food Preparation and Safety
  • Cash Handling
  • Bill Computation
  • Check Payment Processing

Timeline

Supervisor

Tim Hortons
09.2023 - 11.2023

Server

Lobongo Fine Dining
08.2023 - 09.2023

Assistant Manager

Westin Hotel
02.2019 - 03.2020

Cashier Manager

Unimart
12.2017 - 01.2019

Cashier

Big Bazaar
01.2016 - 08.2017

Bachelor Of Business Administration - Business Adminstration

Stamford University

12 Grade - Commerce And Business Administration

British Council(UK Curriculum)
Farhan Masud Resan