Farhan Hassan
Edmonton,AB
Summary
Proven track record in enhancing customer loyalty and streamlining travel processes, notably at Banadiir Restaurant and Khalil Agency. Excelled in guest relations management and itinerary planning, achieving significant improvements in client satisfaction and operational efficiency. Demonstrated expertise in team supervision and problem-solving, contributing to a positive and results-driven work environment.
Overview
4
4
years of professional experience
Work History
Head Waiter
Banadiir Restaurant
10.2023 - 04.2024
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Travel Agent Assistant
Khalil Agency
02.2020 - 10.2023
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Developed strong relationships with vendors to secure competitive rates and exclusive deals for clients.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
Education
High School Diploma -
SAAD SECONDARY SCHOOL
Nairobi, Kenya07.2021
Skills
- Guest Relations Management
- Team Supervision
- Relationship Management
- Complaint Handling
- Airline regulations
- Cultural Awareness
- Strong Organization
- Client Relationship Building
- Itinerary Planning
- Travel documentation
- Travel industry knowledge
- Retail Sales
- Hotel Accommodations
- Mentoring and training
- Overseas tours
- Problem-Solving
Languages
Swahili
Native or Bilingual
Somali
Native or Bilingual
Timeline
Head Waiter
Banadiir Restaurant
10.2023 - 04.2024
Travel Agent Assistant
Khalil Agency
02.2020 - 10.2023
High School Diploma -
SAAD SECONDARY SCHOOL
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