Farhan Fowzdeen
Summary
Accomplished Product Owner with a proven track record at IRestify Inc, adept in Product Lifecycle Management and cross-functional leadership. Excelled in transforming product vision into reality, enhancing product performance by integrating business analysis and data-driven decision-making. Demonstrated excellence in fostering team collaboration and achieving stakeholder satisfaction, significantly contributing to product development and support.
Overview
2
2
years of professional experience
Work History
Product Owner
IRestify Inc.
01.2023 - 05.2024
- Developed product documentation to communicate upcoming features and products to internal teams.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Coordinated design meetings and decisions with internal departments and teams.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Optimized product performance by identifying areas for improvement and implementing necessary changes.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
Product Support
IRestify Inc.
05.2022 - 12.2022
- Prepared comprehensive documentation packages for new product releases, simplifying maintenance efforts for technical support staff and end-users alike.
- Facilitated effective communication between departments during product development, supporting alignment with regulatory requirements.
- Supported product launches by coordinating cross-functional teams.
- Coordinated closely with product managers to keep track of product updates requiring localization support.
- Gathered feedback from customers through surveys and interviews, using insights to drive improvements in product offerings and support services.
- Provided comprehensive product support, guiding customers through troubleshooting steps as needed to resolve technical issues efficiently.
Customer Service Guest Specialist
Booking.com
04.2018 - 04.2019
- Actively sought feedback from guests upon departure, using this information to make continuous improvements in service quality.
- Utilized strong problem-solving skills to effectively address and resolve any unexpected challenges that arose during a guest''s stay.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Grocery Clerk
Loblaws
09.2013 - 01.2023
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Communicated with customers and staff politely and professionally to uphold store standards.
Education
Advanced Diploma - Business Administration - Project Management
George Brown College
Toronto, ON12.2023
Skills
- Release planning
- Business Analysis
- Product Backlog Management
- Product Lifecycle Management
- Product Development
- Jira, Atlassian
- Product Vision and Strategy
- Project Planning
- Data-driven decision-making
- Cross Functional Leadership
- Timeline Management
- User Acceptance Testing
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Product Owner
IRestify Inc.
01.2023 - 05.2024
Product Support
IRestify Inc.
05.2022 - 12.2022
Customer Service Guest Specialist
Booking.com
04.2018 - 04.2019
Grocery Clerk
Loblaws
09.2013 - 01.2023
Advanced Diploma - Business Administration - Project Management
George Brown College
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