Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
References
Timeline
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FARHAN BIN REJA

Scarborough,ON

Summary

Motivated team player with strong communication skills, dedicated to delivering exceptional customer experiences for 5+ years. Recognized for adaptability and commitment to continuous improvement. Committed to upholding company reputation and driving sales through positive interactions. Diligent customer service professional successful at satisfying diverse customer needs. Experienced in leading teams to enhance customer satisfaction, reduce complaints, and increase business.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Relationship Manager – Retail Department (Corporate Employee Relationship)

IPDC Finance Limited
02.2023 - 01.2024
  • Walk-in customers for their queries had to be handled on rotational basis, managed approximately 20 incoming customers daily basis on average.
  • Listened to more than 10 customer queries over phone with attention to detail, providing tailored solutions to their needs while maintaining accuracy, positive attitude, and enthusiasm
  • Pioneered an effective relationship-building wing focusing on corporate employees in one of the oldest and largest financial institute of the country, introducing a new app and singed MOU agreement with 13 corporates including local and multinational organisation.
  • Promoted financial freedom through corporate activations and financial literacy sessions
  • Generated leads, negotiated, and managed corporate onboarding with IPDC Finance
  • Worked as a financial advisor and portfolio manager.

Executive- Corporate Sales & Marketing

Meghna Group of Industries (Unique Cement Industries Limited)
08.2022 - 01.2023
  • Surpassed monthly quotas by 6% through innovative sales strategies
  • Maintained relationships with 70+ clients, achieving nearly 100% customer satisfaction
  • Monitored customer feedback, identifying areas of improvement and upsell opportunities
  • Conducted field visits to enhance client knowledge and product understanding
  • Increased sales by 15% through market research and cold-calling
  • Established relationships with key decision-makers at target accounts.

Intern – Customer Experience Associate

Meghna Group of Industries
05.2022 - 07.2022
  • Provided customer care to visitors and walk-in customers, accommodated them with directions and their needs
  • Resolved customer issues and answered questions about offerings, purchasing processes, and discounted items in a professional manner
  • Performed point-of-sale cash register operation
  • Contributed to inventory management, stocking, accounting, merchandising
  • Balanced shift floats and deposits

Call Centre Representative

Nirvana- “Wellness of Wholeness”, Bangladesh
03.2021 - 01.2022
  • Accepted and processed more than 50 emails/service requests/updates from clients via telephone and/or email
  • Accurately documented call information in the database
  • Solicited client feedback to improve customer service
  • Scheduled, collaborated, and arranged meetings between healthcare professionals and clients
  • Researched the viability of programs, campaigns, initiatives, compiling and presenting statistics
  • Prepared PowerPoint presentations for Masterclasses and assisted in virtual course execution
  • Wrote weekly blog posts on topics related to mental health for their website.

Customer Service Representative

Uber Eats
04.2018 - 02.2020
  • Processed 30+ food delivery orders daily, connecting customers to citywide restaurants.
  • Delivered 50+ exceptional customer service experiences via phone and inquiry responses.
  • Resolved customer issues and complaints promptly and professionally.
  • Escalated unresolved issues to relevant departments.
  • Maintained accurate customer records using CRM system.
  • Analyzed projects to enhance website content and service quality.
  • Exceeded productivity, quality, and customer satisfaction targets.

Education

IELTS -

British Council
01.2024

BBA - Finance

North South University
Dhaka, Bangladesh
01.2022

Skills

  • Motivated & Commercially Focused Team Player
  • Customer Relationship management
  • Product and service knowledge
  • Exceptional Organization & Time Management
  • Route Management
  • Interpersonal & Communication Skills
  • Sales Transactions
  • Ability to Work Under Pressure
  • Attention to Detail & Problem-Solving
  • Proficient in MS Office Suite
  • Regulatory Compliance
  • Appointment Scheduling

Certification

Canadian Securities Course (CSC) Level -1

Level -2 Booked for April

Hobbies and Interests

  • Studying Self Development course – Currently enrolled in -

Communication Foundations – LinkedIn Learning

Graphic Design Bootcamp – Udemy

Business Intelligence Analyst Bootcamp – Grad Bunker Learning

  • Reading Books (Mostly Non-Fictional)
  • Physical Fitness and Games (Gym, Badminton, Football)
  • Volunteering – Volunteer For Bangladesh. Volunteered for various social works. Helped underprivileged people going into rural areas of Bangladesh. Created awareness like planting trees, Importance of Blood donation by organizing different programs.

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working

References

References Available Upon Request.

Timeline

Assistant Relationship Manager – Retail Department (Corporate Employee Relationship)

IPDC Finance Limited
02.2023 - 01.2024

Executive- Corporate Sales & Marketing

Meghna Group of Industries (Unique Cement Industries Limited)
08.2022 - 01.2023

Intern – Customer Experience Associate

Meghna Group of Industries
05.2022 - 07.2022

Call Centre Representative

Nirvana- “Wellness of Wholeness”, Bangladesh
03.2021 - 01.2022

Customer Service Representative

Uber Eats
04.2018 - 02.2020

IELTS -

British Council

BBA - Finance

North South University

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