Farhan Akhtar
Edmonton
Summary
Experienced Medical Unit Clerk skilled at efficiently coordinating medical records, restocking supplies, and managing multi-line phone systems in fast-paced medical units. Proficient in transcribing and faxing orders, scanning records, and organizing diverse forms. Highly skilled in data entry and file management with a strong ability to navigate computer systems. Organized and detail-oriented, committed to maintaining accuracy and confidentiality in all tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Unit Clerk - Volunteer
Zahra Medical Center
09.2024 - 04.2025
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Prepared admissions charts and scanned records.
- Obtained and organized medical records for office visits and scheduled labs.
- Completed daily charge reconciliation to keep billing current and accurate.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Charted vital signs and added telemetry strips to charts.
- Arranged discharges and patient transportations.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Conducted patient intake interviews, recording and documenting relevant information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Customer Service Supervisor
SABEAT NUJOOM PROJECT MANAGEMENT SERVICES LLC
01.2018 - 10.2022
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Resolved account issues to build rapport and relationships with clients.
- Assessed and authenticated customer exchanges, voids and returns.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Created customer support strategy to increase customer retention.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Assisted with preparing information required for quotes and addressed potential service concerns.
Customer Service Representative
GALAXY SUN FREIGHT SERVICES LLC
03.2015 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
Education
Associate of Applied Science - MEDICAL OFFICE ASSISTANT
ROYAL CANADIAN BUSINESS COLLEGE
Calgary, AB04-2025
MBA - Online Management of Digital Transformation
Pole Paris Alternance
01.2021
Skills
- Collaborative Environments
- Quality Assurance
- Shrinkage Prevention
- Behavior Identification
- Clerical Support
- Workflow Schedules
- Special Assignments
- Customer Service Management
- Call Center Software
- Professional Phone Etiquette
- Medical records management
- Medical transcription
- Patient confidentiality
- Patient scheduling
- Insurance verification
- Medical billing
- Appointment coordination
- Documenting vital signs
- Discharge support
- Scheduling labs
- Faxing orders
- Medical forms
Certification
- Managing by KPI Measures and Control
- Effective Management Skills
- First Aid
- CPR
Additional Information
Holding Class 5 Alberta Driving License
Languages
English
Full Professional
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Medical Unit Clerk - Volunteer
Zahra Medical Center
09.2024 - 04.2025
Customer Service Supervisor
SABEAT NUJOOM PROJECT MANAGEMENT SERVICES LLC
01.2018 - 10.2022
Customer Service Representative
GALAXY SUN FREIGHT SERVICES LLC
03.2015 - 12.2017
Associate of Applied Science - MEDICAL OFFICE ASSISTANT
ROYAL CANADIAN BUSINESS COLLEGE
MBA - Online Management of Digital Transformation
Pole Paris Alternance
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