Farhan Akhtar
Student
Kitchener,ON
Summary
As a Project Manager at IBM, I developed management, communication and problem solving skills. I have proven my ability to lead teams, execute complex projects and provide effective customer satisfaction with every project tape-out. I am committed to providing superior customer service while maintaining loyalty and positivity.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Project Manager
IBM
02.2020 - 12.2023
As a Project Manager at IBM I was responsible for:
- Executing projects till tape-out and ensuring customer satisfaction
- I lead various teams in creating project scope, schedule and budget to meet customer's requirements
- I was also responsible to deliver regular progress reports and presentation to senior management
- Handle incoming customer queries and issues
- Provide appropriate product information to customers and resolving customer complaints effectively
- Furthermore, I also ensured all customer records and documents are maintained.
Education
Graduate Certificate - Web development
Conestoga College
Kitchener, ON 01.2024 - 05.2025
B.E. - Computer Science
Ramdeobaba College of Engineering And Management
India 01.2016 - 05.2020
Skills
Strategic Planning
Risk Management
Technical Support
Client Relations
Customer Relations
Scope Management
Team Bonding
Cross-Functional Collaboration
Stakeholder Communications
Client rapport
Customer relations specialist
Problem-Solving
Teamwork and Collaboration
Decision-Making
Time management abilities
Languages
English
Bilingual or Proficient (C2)
Timeline
Graduate Certificate - Web development
Conestoga College
01.2024 - 05.2025
Project Manager
IBM
02.2020 - 12.2023
B.E. - Computer Science
Ramdeobaba College of Engineering And Management
01.2016 - 05.2020