Farhad Miah
Waterloo,On
Summary
Software Proficiency Lightspeed POS, Apple products and Microsoft Office products SUMMERY Successful and innovative service manager with extensive experience in sales, customer service, supply chain management, social media marketing and restauranteur services Negotiate prices and contracts with food suppliers and maintain a preferred supplier list Maintain customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements and building relationships with customers
Overview
18
18
years of professional experience
Work History
Manager / Owner Operator
Kismet Restaurant
08.2005 - Current
- Promote and market the restaurant and brand by maintaining social media (Facebook, Instagram etc.) promotions
- Manage all third-party ordering platforms and ensure customer receives high quality food service on-time
- Developed and established procedures to ensure that all catering events operate seamlessly
- Ensures a clean and safe working environment, with continual emphasis on promoting employee health and safety in accordance to provincial legislation
- Lead a team of service professionals providing mentorship and oversight in the day-to-day restaurant operations
- Make catering arrangements including menus, pricing, beverage selection, and billing information
- Review and manage inventory and surplus stock to ensure there are adequate cost controls and availability
Education
IT Support - IT Business Analysis
Everest College
Kitchener, ON04.2008
Skills
- Customer Relationship Management
- Team Leadership
- Staff Management
- Verbal and Written Communication
- Invoice Reconciliation
- Product Management and Branding
- Issue and Conflict Resolution
- Food and Beverage Management
- Managing Cash Register
- Sales and Marketing
- Supplier Relations
- Overseeing Employees
- Social Media Platforms
Affiliations
Over 20 years of Leadership experience focused in Restaurant and Sales service industries
Strong knowledge of current food trends
Experience with menu development and event coordination
Strong attention to detail
Languages
English, French, Bangla
Native or Bilingual
Timeline
Manager / Owner Operator
Kismet Restaurant
08.2005 - Current
IT Support - IT Business Analysis
Everest College
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