Farhad Kamgar
Toronto,Canada
Summary
Expert in troubleshooting and repairing hardware, software, and operating systems, with a proven track record of restoring printer functionality and network connectivity. Demonstrated ability to deliver technical support with strong communication skills, ensuring client satisfaction in high-pressure environments. Highly organized with effective time management skills, capable of handling multiple tasks and meeting tight deadlines. Strong analytical and problem-solving abilities, consistently identifying and resolving technical issues efficiently and effectively.
Overview
4
4
years of professional experience
Work History
Marketing Associate (Volunteer)
Afghan Student Association
Toronto, Canada
09.2023 - 09.2025
- Designed marketing materials to promote Afghan culture and events, enhancing community engagement.
- Managed email newsletters to inform members about activities and upcoming events.
- Collaborated with local businesses to secure sponsorships and partnership opportunities.
- Created compelling content for promotional materials, boosting event attendance by 40%.
Field Services Technician
Accenture Consulting
Toronto, Canada
08.2023 - 08.2025
- Conduct visual inspections of payment devices within the field across the GTA as part of a PCI audit.
- Responsible for checking payment devices to ensure that safety and security standards are met.
- Work collaboratively with team members to adhere to schedules and deadlines
- Possess strong time-management skills to complete tasks within the specified timeframes successfully.
- Diagnosed technical issues using troubleshooting techniques.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Communicated with vendors, upper management, and peers.
- Prepared detailed reports documenting service activities performed on each job site.
Customer Service Representative
Wendy's Restaurant
Toronto, Canada
03.2022 - 01.2023
- Provided customer-focused service quickly and efficiently, ensuring satisfaction.
- Delivering prompt and friendly customer service in a fast-paced environment.
- Trained new team members on customer service standards and restaurant operations.
- Handled customer complaints and resolved issues to ensure a positive experience.
IT Help Desk Support Technician
Bank-e-Millie Afghan
Afghanistan, Afghanistan
06.2021 - 01.2022
- Helped customers with computer issues in person, including installing, configuring, troubleshooting, and repairing hardware, networking problems, and software issues, as well as email setup.
- Assist customers through multiple channels, including phone, email, chat, and Zoom, to help them with their queries, and manage an average of 50 calls weekly.
- Utilized ServiceNow to efficiently log, prioritize, and resolve IT support tickets from end users.
- I asked probing questions, used active listening to determine issues and root causes, and provided specialized solutions to clients to meet their individual needs.
- Documented support requests in the ticketing system for tracking and reporting purposes.
Education
Bachelor of Arts - Information Technology
York University
Toronto, ON09.2025
Associate of Science - Information Technology
NPower Canada
Toronto, ON01.2022
Skills
- Windows and Linux systems
- Disk management and file systems
- Technical troubleshooting and documentation
- Change management strategies
- Scripting and automation tools
- IT infrastructure and networking
- DNS, DHCP, and TCP/IP protocols
- PC and IOTA hardware support
- Network troubleshooting techniques
- End-user support services
- Active Directory administration
- Remote desktop assistance
- Network connectivity solutions
- Printer support
- Operating system expertise
- Incident management practices
- Ticketing system proficiency
- Multitasking and prioritization skills
Technical Summary
Windows, Android, iOS, Mac OS, Linux, CRM, ServiceNow, Jira, Microsoft Office 365, VMware, G Suite by Google, Packet Tracer, HTML, CSS, C++, Python, Agile, Waterfall, Scrum
Certification Skills
- Microsoft Azure in progress
- Google IT Support 2022
- CompTIA A+, 2022
- CompTIA Network+, 2023
- MCSE (Microsoft Certified System Engineer), 2023
Timeline
Marketing Associate (Volunteer)
Afghan Student Association
09.2023 - 09.2025
Field Services Technician
Accenture Consulting
08.2023 - 08.2025
Customer Service Representative
Wendy's Restaurant
03.2022 - 01.2023
IT Help Desk Support Technician
Bank-e-Millie Afghan
06.2021 - 01.2022
Bachelor of Arts - Information Technology
York University
Associate of Science - Information Technology
NPower Canada