Summary
Overview
Work History
Education
Skills
Technical Summary
Certification Skills
Timeline
Generic

Farhad Kamgar

Toronto,Canada

Summary

Expert in troubleshooting and repairing hardware, software, and operating systems, with a proven track record of restoring printer functionality and network connectivity. Demonstrated ability to deliver technical support with strong communication skills, ensuring client satisfaction in high-pressure environments. Highly organized with effective time management skills, capable of handling multiple tasks and meeting tight deadlines. Strong analytical and problem-solving abilities, consistently identifying and resolving technical issues efficiently and effectively.

Overview

4
4
years of professional experience

Work History

Marketing Associate (Volunteer)

Afghan Student Association
Toronto, Canada
09.2023 - 09.2025
  • Designed marketing materials to promote Afghan culture and events, enhancing community engagement.
  • Managed email newsletters to inform members about activities and upcoming events.
  • Collaborated with local businesses to secure sponsorships and partnership opportunities.
  • Created compelling content for promotional materials, boosting event attendance by 40%.

Field Services Technician

Accenture Consulting
Toronto, Canada
08.2023 - 08.2025
  • Conduct visual inspections of payment devices within the field across the GTA as part of a PCI audit.
  • Responsible for checking payment devices to ensure that safety and security standards are met.
  • Work collaboratively with team members to adhere to schedules and deadlines
  • Possess strong time-management skills to complete tasks within the specified timeframes successfully.
  • Diagnosed technical issues using troubleshooting techniques.
  • Inspected and tested mechanical products to locate defects or malfunctions.
  • Communicated with vendors, upper management, and peers.
  • Prepared detailed reports documenting service activities performed on each job site.

Customer Service Representative

Wendy's Restaurant
Toronto, Canada
03.2022 - 01.2023
  • Provided customer-focused service quickly and efficiently, ensuring satisfaction.
  • Delivering prompt and friendly customer service in a fast-paced environment.
  • Trained new team members on customer service standards and restaurant operations.
  • Handled customer complaints and resolved issues to ensure a positive experience.

IT Help Desk Support Technician

Bank-e-Millie Afghan
Afghanistan, Afghanistan
06.2021 - 01.2022
  • Helped customers with computer issues in person, including installing, configuring, troubleshooting, and repairing hardware, networking problems, and software issues, as well as email setup.
  • Assist customers through multiple channels, including phone, email, chat, and Zoom, to help them with their queries, and manage an average of 50 calls weekly.
  • Utilized ServiceNow to efficiently log, prioritize, and resolve IT support tickets from end users.
  • I asked probing questions, used active listening to determine issues and root causes, and provided specialized solutions to clients to meet their individual needs.
  • Documented support requests in the ticketing system for tracking and reporting purposes.

Education

Bachelor of Arts - Information Technology

York University
Toronto, ON
09.2025

Associate of Science - Information Technology

NPower Canada
Toronto, ON
01.2022

Skills

  • Windows and Linux systems
  • Disk management and file systems
  • Technical troubleshooting and documentation
  • Change management strategies
  • Scripting and automation tools
  • IT infrastructure and networking
  • DNS, DHCP, and TCP/IP protocols
  • PC and IOTA hardware support
  • Network troubleshooting techniques
  • End-user support services
  • Active Directory administration
  • Remote desktop assistance
  • Network connectivity solutions
  • Printer support
  • Operating system expertise
  • Incident management practices
  • Ticketing system proficiency
  • Multitasking and prioritization skills

Technical Summary

Windows, Android, iOS, Mac OS, Linux, CRM, ServiceNow, Jira, Microsoft Office 365, VMware, G Suite by Google, Packet Tracer, HTML, CSS, C++, Python, Agile, Waterfall, Scrum

Certification Skills

  • Microsoft Azure in progress
  • Google IT Support 2022
  • CompTIA A+, 2022
  • CompTIA Network+, 2023
  • MCSE (Microsoft Certified System Engineer), 2023

Timeline

Marketing Associate (Volunteer)

Afghan Student Association
09.2023 - 09.2025

Field Services Technician

Accenture Consulting
08.2023 - 08.2025

Customer Service Representative

Wendy's Restaurant
03.2022 - 01.2023

IT Help Desk Support Technician

Bank-e-Millie Afghan
06.2021 - 01.2022

Bachelor of Arts - Information Technology

York University

Associate of Science - Information Technology

NPower Canada
Farhad Kamgar