Farha Yasmeen
Saskatoon,Canada
Summary
- Over 10 years of experience in customer operations and process optimization, with a strong focus on stakeholder management. Successfully coordinated cross-functional teams to deliver projects on time and within budget. Achieved over 30% productivity increase by streamlining workflows using Salesforce CRM. Led initiatives that improved client satisfaction scores by 25% and resolved over 90% of escalations through effective communication.
Overview
13
13
years of professional experience
Work History
Project Coordinator
Sask-Signs
, Canada
08.2023 - Current
- Configured, and maintained outdoor/indoor display systems (LED boards, video walls, plasma screens).
- Application deployment, and system management.
- Managed network/wireless LAN and unified communications projects end-to-end.
- Developed project plans, timelines, and deliverables; tracked milestones, budgets, and risks.
- Oversaw change management, requirements gathering, and process improvement.
- Built a project management framework for a disorganized quotation program.
- Streamlined reporting (status updates, risk logs) for leadership transparency.
- Optimized resource forecasting and inventory planning for on-time delivery.
Member Loyalty Advisor (Subject Matter Expert)
Concentrix (GM-OnStar)
Saskatoon, Canada
07.2022 - 07.2023
- Reduced cancellations by consultative selling & contract renewals.
- Educated customers on subscription benefits, improving retention rates.
- Recommends appropriate products and pricing options through suggestive selling techniques.
ICT Sales & Executive Support / Team Leader
iiNet Ltd
Auckland, NZ
03.2016 - 04.2022
- Led a 15-member CSR team, improving service quality & meeting KPIs.
- Drove B2B/B2C sales using Salesforce CRM and managed client onboarding.
- Trained staff on product knowledge & sales techniques.
Customer Experience Specialist
The Warehouse Group Financial Services
Auckland, NZ
03.2012 - 02.2016
- Assisted with banking transactions, fraud monitoring, and compliance.
- Promoted digital banking solutions to enhance customer experience.
- Building strong relationships with members and prospects.
Education
Master's - Business Information Systems
USQ
AustraliaMBA - HR & Finance
Smart ICBM
Bachelor of Commerce - IT
Osmania University
Skills
- Agile coordination
- Timeline management
- Cross-functional leadership
Timeline
Project Coordinator
Sask-Signs
08.2023 - Current
Member Loyalty Advisor (Subject Matter Expert)
Concentrix (GM-OnStar)
07.2022 - 07.2023
ICT Sales & Executive Support / Team Leader
iiNet Ltd
03.2016 - 04.2022
Customer Experience Specialist
The Warehouse Group Financial Services
03.2012 - 02.2016
Master's - Business Information Systems
USQ
MBA - HR & Finance
Smart ICBM
Bachelor of Commerce - IT
Osmania University