FARHA KHAN
Dubai,Dubai
Summary
Organized office professional with top-notch administrative skills and solid background in Hospitality industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
8
8
years of professional experience
Work History
Assistant Front Office Manager
Delta Toronto Mississauga Hotel
01.2023 - Current
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs
- Supervise Front Desk, Bell Stand, PBX Operators and Night Audit to ensure guests receive outstanding customer service in all areas of hotel
- Manage multiple activities often in stressful situations
- Read, understand, interpret, and make decisions regarding information found in variety of related reports, financial statements, and other internal and external correspondence
- Possess strong working knowledge of hotel operations and front office management as well as strong working knowledge of hospitality industry
- Ability to negotiate with confidence and to persuasively resolve guest issues
- Compose and express thoughts, both verbally and in writing, in clear, professional manner to ensure effective communications
- Make effective judgments on various components of position and property and to effectively solve guest and operational problems.
- Interacted with customers by phone, email, or in-person to provide information.
- Oversaw $1 Million administrative budget by maintaining optimal controls and tracking expenses to meet financial goals
- Reduced customer issues by70% with introduction of surveys and questionnaires
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Supervised payroll corrections for accuracy and duplications.
Night Manager
The Westin Toronto Airport
07.2021 - 12.2022
- Recognized by management for providing exceptional customer service
- Responsible for selling out Hotel to achieve maximum revenue
- Handle “walk” situations as per hotel procedures
- Responsible for ensuring that department supervisors are dependable and accessible to their employees and project positive, professional, and polite attitude always
- Accept and record vouchers, traveler's' checks, and other forms of payment
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault
- Ensure accurate completion of daily night audit in timely fashion
- Direct and oversee all hotel operations during night shift to ensure guest satisfaction and safety
- Be aware and able to enforce all fire-life-safety procedures
- Report any suspicious persons, activities and/or hazardous conditions to Security department and/or Front Office Manager
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Managed 10 employees in delivering smooth, productive night shift operations
Housekeeping Supervisor
The Westin Ottawa
12.2018 - 07.2021
- Resolve guest concerns in absence of Director of Housekeeping and Housekeeping Manager
- Inspect all guest rooms as assigned and coach room attendants of any deficiencies found in room
- Inspect public areas, housekeeping closets for standards compliance
- Coach housemen and public area attendant on any discrepancies in their areas
- Work closely with Front Office regarding room stock and availability via phone or in person
- Submit maintenance reports/requests to Royal Service and follow up for completion
- Contribute to fun, positive work environment for Housekeeping Team
- Stays fully knowledgeable and follows stipulations of hotel union contract
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Completed financial tasks by estimating costs and preparing and managing budgets
President Volunteer
Social Interact Club
03.2015 - 06.2017
- Attended dinners and special events to meet people and develop relationships
- Supported local candidates for political office
- Raised money for elections with careful planning and execution of fundraisers
- Wrote legislation and amendments, set policies and oversaw budgets.
- Presented more than 20 legislative addresses, group talks and public events
Education
Certificate - Health And Safety
Health And Safety Ontario
Ottawa, ON08.2020
Associate of Arts - Hotel And Restaurant Operations Management
ALGONQUIN COLLEGE OF APPLIED ARTS AND TECHNOLOGY
Ottawa, ON04.2020
Smart Serve Certificate (Valid) - Food And Beverage Studies
ONTARIO HEALTH AND SAFETY
Oshawa, ON2019
High School Diploma -
Deepalaya
Delhi, India04.2017
Skills
- Detail oriented
- Status Updates
- Budgeting
- Guest Registration
- Control of Expenses
- Analytical skills
- Clerical Support
- Operations Management
- Accounts Payable and Receivable
- Pivot Tables
Timeline
Assistant Front Office Manager
Delta Toronto Mississauga Hotel
01.2023 - Current
Night Manager
The Westin Toronto Airport
07.2021 - 12.2022
Housekeeping Supervisor
The Westin Ottawa
12.2018 - 07.2021
President Volunteer
Social Interact Club
03.2015 - 06.2017
Certificate - Health And Safety
Health And Safety Ontario
Associate of Arts - Hotel And Restaurant Operations Management
ALGONQUIN COLLEGE OF APPLIED ARTS AND TECHNOLOGY
Smart Serve Certificate (Valid) - Food And Beverage Studies
ONTARIO HEALTH AND SAFETY
High School Diploma -
Deepalaya
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