Faren Su
Toronto,Ontario
Summary
Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Property Management Administrator
FirstService Residential
03.2023 - Current
- Act as main contact for two high-rise buildings (over 500+ residential units) in the North York area
- Address and resolve all resident matters including day-to-day operations; diligently manage all administrative tasks with accuracy and efficiency
- Build and maintain positive resident relationships by providing outstanding customer service; addressing inquiries and concerns; coordinate and oversee property maintenance; repair and improvements
- Response to requests for information, complaints, and other residential related matters
- Provide administrative support to the Property Manager
- Maintain the file systems and resident information portals are up to date
- Manage and schedule work tasks with the vendors, including regular inspection and maintenance in or around the property
- Ensure vendors' invoices are processed following an established procedure, review and resolve any discrepancies between POs and invoices
- Obtain reports from Concierge Desk, highlight anything that requires the Property Manager's attention.
Real Estate Broker
Right At Home Realty Inc.
11.2022 - Current
- Develop pre-construction strategy plan and make recommendations to potential buyers
- Review contractual documentation including various agreements (Sales, Lease, Listing or Property Management)
- Initiated negotiation processes, consulted with clients concerning market conditions, prices, mortgages and legal requirements
- Utilize social media platforms to generate traffic to convert into leads
- Develop and maintain positive relationships with lenders, appraisers, home inspectors, property managers and lawyers
- Maintaining knowledge of the market, in addition to current prices and fair rates for real estate markets.
Licensed Mortgage Agent
Citadel Mortgages
06.2021 - Current
Limited Licensee Property Manager
Connium Management Inc.
11.2022 - 03.2023
- Provide property management services in compliance with contracts and company guidelines
- Assist the Property Manager and board in the enforcement of the Corporation's Bylaws, Declaration, Rules, and Regulations in the prescribed manner
- Assist Property Manager with preparation of Status Certificate, obtaining quotations, preparation and issuing new contracts as required
- Assist in building operation inspections, develop course of action for problem resolution and initiates corrective action
- Prepare and assist in conducting board / owners meeting and Annual General Meeting
- Strong fiscal responsibility and building strong relationships with tenants and maintenance staff
- Provide administrative support, coordination and obtaining supplier/contractor quotations to Property Manager
- Provide excellent tenant service
- Respond to tenant requests and problems in a timely and courteous manner; generate work orders directed to vendors or maintenance staff
- Follow-up with the residents to ensure satisfactory resolution
- Maintain filing systems for contracts, insurance certificates, maintenance logs and checklists, resident/tenant information up to date
- Take responsibility for Accounts Receivable for the portfolio to ensure all monthly maintenance fees, chargebacks and year end invoicing collected in a timely manner.
Real Estate Broker
Century 21 Kennect Realty Inc.
06.2022 - 10.2022
Real Estate Broker
Century 21 VIP Realty Inc.
10.2021 - 06.2022
Real Estate Broker
Century 21 Innovative Realty Inc.
08.2010 - 10.2021
Real Estate Broker
REMAX Realtron Realty Inc.
08.2008 - 08.2010
Real Estate Broker
Century 21 King's Quay Real Estate Inc.
08.2004 - 08.2008
Skills
- Building Maintenance Coordination
- Customer service-focused
- Building operations
- Tenant and Owner Liaising
- Budget Preparation
- Preventive Maintenance
- Real Estate Laws
- Financial budgeting and reporting
- Maintenance Scheduling
- Contract Negotiation
- Licensed Broker
- Critical Thinking
- Relationship Building
- Microsoft Office
Certification
- Humber College, Condominium Management Certificate 2023-Present
- CMRAO, Condominium Management Limited License 2023
- Citadel Mortgage, FSRA, Licensed Mortgage Agent Level 2 2021-Present
- The National Association of Realtors, Accredited Buyer Representative (ABR) Designation 2021
- Century 21, 2021 Outstanding Achievement - Award of Excellence 2021
- Century 21, 2021 Pacesetter Gold Award for Outstanding Sales Achievement and Performance 2021
- Real Estate Negotiation Institute, Certified Negotiation Expert (CNE) Designation 2013
- Toronto Real Estate Board, Real Estate Broker 2004-Present
Summary Of Qualification
- Completed 5 out of 6 CMRAO courses towards General License of Condominium Manager
- 20 years of professional real estate broker experiences
- Excellent customer service and interpersonal skills as Certified Negotiation Expert (C. N. E.)
- Strong in building good customer relationship and establish credibility
- Perform tasks with minimum supervision and a good team player
- Excellent planning, organizational and time management skills
- Attention to detail and sense of urgency in completing multiple assignments within aggressive timelines
- Ability to prioritize and execute tasks in high-pressure environment
- Native proficiency in English, Mandarin, and Cantonese
Timeline
Property Management Administrator
FirstService Residential
03.2023 - Current
Real Estate Broker
Right At Home Realty Inc.
11.2022 - Current
Limited Licensee Property Manager
Connium Management Inc.
11.2022 - 03.2023
Real Estate Broker
Century 21 Kennect Realty Inc.
06.2022 - 10.2022
Real Estate Broker
Century 21 VIP Realty Inc.
10.2021 - 06.2022
Licensed Mortgage Agent
Citadel Mortgages
06.2021 - Current
Real Estate Broker
Century 21 Innovative Realty Inc.
08.2010 - 10.2021
Real Estate Broker
REMAX Realtron Realty Inc.
08.2008 - 08.2010
Real Estate Broker
Century 21 King's Quay Real Estate Inc.
08.2004 - 08.2008
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