Fareed Shahid
Toronto,Canada
Summary
IT Support Specialist with experience maintaining and troubleshooting LAN/WAN environments, switches, routers, and wireless networks. Skilled in diagnosing connectivity issues, monitoring network performance, and ensuring uptime across office and field operations. Certified in CompTIA Network+, CompTIA A+, and AWS Cloud Foundations, with completed studies in Big Data Analytics and Artificial Intelligence. Strong background in network protocols, VLANs, and cloud fundamentals, with the ability to deliver efficient technical solutions and act as a liaison between technical teams and end users.
Energetic and personable individual with natural ability to connect with people and resolve issues efficiently. Possesses solid understanding of customer relationship management and technical troubleshooting. Aims to foster positive customer experiences and drive satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Akash Construction
03.2022 - 04.2023
- Provide first-level support by troubleshooting hardware, software, and network issues for office and construction site staff.
- Assist with setup and maintenance of computers, printers, mobile devices, and construction-related applications.
- Respond to client inquiries via phone, email, and in-person, ensuring clear and professional communication.
- Assist clients with documentation, billing inquiries, and scheduling needs.
- Document recurring technical and customer issues to support process improvement.
Customer Support Executive
Tahini's Restaurant
05.2023 - 12.2024
- Provided friendly and attentive service to customers, ensuring a positive dining experience.
- Handled cash and payments accurately, improving speed and reducing errors at checkout.
- Assisted with scheduling and training to support smooth daily operations.
- Responded to customer feedback and concerns to improve service quality and satisfaction.
- Perform key-holding duties, including store opening and closing.
Education
Post-Graduate - Big Data Analytics and Artificial Intelligence
Georgian College
Barrie, ON12.2024
Bachelor’s - Computer Applications
Amity University
Lucknow, India07.2022
Skills
- 1 year of experience troubleshooting IT infrastructure issues including macOS, Windows 11, printers, and software applications
- Skilled in diagnosing problems and delivering effective support to diverse end-users
- Proficient in IT ticketing systems for logging, tracking, and resolving technical issues
- Quick learner with high energy, adaptability, and a strong achievement-oriented mindset
- Networking: Troubleshooting, LAN/WAN, TCP/IP, DNS, DHCP, & Wi-Fi Router configuration
- Operating Systems: Windows 11, macOS, Windows Server 2019, Linux Ubuntu
- Hardware & Support: Printers, Desktops, Laptops, Mobile Devices, Peripheral Setup & Maintenance
- Programming & Scripting: SQL, Python, Windows PowerShell
- Applications: Microsoft Office, Google Workspace, IT Ticketing Systems, VMware Workstation
Certification
- CompTIA Network+ – Gained a strong foundation in networking concepts including LAN/WAN technologies, routing, switching, VLANs, network troubleshooting, and security protocols, enabling me to diagnose and resolve connectivity and performance issues effectively.
- CompTIA A+ – Learned essential IT skills in hardware, software, operating systems, and troubleshooting methodologies, with hands-on knowledge of configuring and supporting devices, ensuring smooth system operations in enterprise environments.
- AWS Cloud Foundations – Built a solid understanding of cloud computing principles, AWS core services, networking in the cloud, and best practices for cloud security and cost management, preparing me to support hybrid and cloud-integrated network environments.
Timeline
Customer Support Executive
Tahini's Restaurant
05.2023 - 12.2024
IT Support Specialist
Akash Construction
03.2022 - 04.2023
Post-Graduate - Big Data Analytics and Artificial Intelligence
Georgian College
Bachelor’s - Computer Applications
Amity University
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