Fardis Bargilaleh

Montreal,Canada

Summary

Customer-focused professional with extensive experience in aviation, leadership, hospitality, and customer service. Proven ability to build relationships, resolve complex issues, lead teams, and deliver exceptional service in fast-paced environments. Passionate about technology and creating outstanding customer experiences.

Overview

years of professional experience

Work History

Customer Service Agent / Team Lead

Menzies Aviation

01.2025 - Current

Deliver exceptional customer service in a fast-paced airport environment.
Resolve delays, cancellations and rebookings.
Coordinate boarding procedures to facilitate timely departures.
Verify travel documents and process passenger check-ins.
Issue boarding passes and manage baggage acceptance.
Support special needs passengers and unaccompanied minors
Coordinate activities and positions of the passenger service agents

Customer Service Agent

Avjet Trans-Sol Aviation Services

04.2023 - 01.2025

Responded to customer inquiries in a timely manner
Rebooked flights during disruptions
Assisted in implementing weight and balance procedures for aircraft.
Collaborated with team members to enhance service standards.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Café Manager

Café Gitana

05.2021 - 12.2022

Managed daily café operations.
Trained and supervised employees.
Resolved customer complaints to enhance satisfaction and loyalty
Managed inventory and ordering processes to ensure product availability and minimize waste.
Prepared staff schedules

Supervisor

Tim Hortons

05.2019 - 05.2021

Oversaw daily operations to ensure smooth workflow.
Coordinated staff schedules to ensure adequate coverage for daily operations
Trained and mentored new employees

Education

Medical Secretarial Studies - Diploma

Skills

Strong Customer service
Operational efficiency
Problem solving
Time management

Effective communication
Team leadership
Decision-making

Languages

English - French- Farsi -Turkish

Timeline