Fardeen Hussain Ferozy
Sherbrooke,QC
Summary
Dynamic Team Leader at Softtex Pillows INC with a proven track record in project management and operational efficiency. Expert in quality assurance and problem-solving, I successfully implemented strategies that enhanced productivity and aligned cross-departmental goals. Adept at staff training, I foster a motivated team environment that drives results.
Overview
14
14
years of professional experience
Work History
Team Leader
Softtex Pillows INC
Magog, QC
03.2024 - Current
- Implemented strategies to take advantage of new opportunities.
- Collaborated with other departments to ensure alignment of goals across teams.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with all safety regulations in the workplace.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Interpreter
UNHCR / SLIC
04.2021 - 02.2024
- Compiled technical, legal or medical terminology and information used in translations.
- Provided simultaneous translation services for conferences, meetings, seminars and interviews.
- Interpreted conference calls and other workplace communications in real-time.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
Ticketing Clerk
Blue Line Travels and Trading
12.2019 - 03.2020
- Helped travelers find locations within airport complex.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
- Assisted with marketing campaigns by distributing flyers and other materials to promote events.
Front Desk and Online Manager
Whipped
10.2018 - 11.2019
- Presented and implemented website and integrated solutions to complement business operations.
- Developed and managed online marketing campaigns to increase website traffic.
- Resolved customers concerns with knowledgeable and professional approach.
Cashier
Fat Man Fast Food
NATO ARMY CAMP, Afghanistan
08.2017 - 12.2017
- Helped customers find specific products, answered questions, and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
SME Key Account Assistant
DU Telecom
08.2016 - 05.2017
- Maintained up-to-date records of all transactions related to SME activities.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
- Organized client meetings to provide project updates.
Broadband Internet Salesman
DU Telecom
Dubai, UAE
03.2016 - 07.2016
- Solicited orders from existing customers through phone calls and emails.
Customer Care Representative
ROSHAN TDCA
02.2015 - 09.2015
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Promoted available products and services to customers during service, account management and order calls.
Cashier
Kabul Karaoke
01.2014 - 07.2014
IT Assistant
HON International Crane & Logistics Co.
02.2012 - 10.2013
- Assisting IT manager and Officers in all IT tasks.
- Making LAN and WAN Networks.
- Setup all the networks within PC's.
- Troubleshooting Software's.
- System Updates.
- Back up and Recovering All Networks DATA's.
Logistics and Procurement Assistant
BSC Logistics and Constructions Co.
10.2011 - 01.2012
- Controlling the market rates daily, weekly and monthly.
- Making monthly journal of the Expenses.
- Distributing, Arrangement working hours, Shifts, Salary for workers.
- Scheduling the Construction and machinery works.
Office Clerk
BAKHTER SPEEDY POST
11.2010 - 09.2011
- Validating posts addresses.
- Having records of Import and Exports Data of posts and couriers.
- Updating the customers about their posts and couriers.
Education
ACCA-FIA - IN PROGRESS
American University of Afghanistan
05.2025
High School -
Ustad Musbah High School
BCs - bachelor's in information technology
RANA University
C.I.T - Certificate in Information Technology
BEHZAD I.T institute
D.E.L - Diploma in English Language
AZERAKSH institute
TOEFL - Preparation for TOEFL
RANA University
IELTS - Preparation for IELTS
RANA University
DIPLOMA - International Export and Import
RANA University
DIPLOMA - Project Management
RANA University
Certificate - Inventory Control
Sharp Dynamic Co.
Diploma - Computer Science and IT Certificate
BEHZAD
Skills
- Competency development
- Project management
- Technical troubleshooting
- Customer service
- Team leadership
- Quality assurance
- Problem-solving
- Operational efficiency
- Staff training
- Self motivation
- Client support
- Quality improvement
Volunteer Experience
- Volunteer Member, Aga Khan Center, 5 years
- First Lieutenant, Aga Khan Center, 2 years
Languages
- Dari, Fluent in reading, writing and speaking (First Language)
- Pashto, Fluent in reading, writing and speaking.
- English, Fluent in reading, writing and speaking.
- Urdu, Fluent in reading, writing and speaking.
Timeline
Team Leader
Softtex Pillows INC
03.2024 - Current
Interpreter
UNHCR / SLIC
04.2021 - 02.2024
Ticketing Clerk
Blue Line Travels and Trading
12.2019 - 03.2020
Front Desk and Online Manager
Whipped
10.2018 - 11.2019
Cashier
Fat Man Fast Food
08.2017 - 12.2017
SME Key Account Assistant
DU Telecom
08.2016 - 05.2017
Broadband Internet Salesman
DU Telecom
03.2016 - 07.2016
Customer Care Representative
ROSHAN TDCA
02.2015 - 09.2015
Cashier
Kabul Karaoke
01.2014 - 07.2014
IT Assistant
HON International Crane & Logistics Co.
02.2012 - 10.2013
Logistics and Procurement Assistant
BSC Logistics and Constructions Co.
10.2011 - 01.2012
Office Clerk
BAKHTER SPEEDY POST
11.2010 - 09.2011
ACCA-FIA - IN PROGRESS
American University of Afghanistan
High School -
Ustad Musbah High School
BCs - bachelor's in information technology
RANA University
C.I.T - Certificate in Information Technology
BEHZAD I.T institute
D.E.L - Diploma in English Language
AZERAKSH institute
TOEFL - Preparation for TOEFL
RANA University
IELTS - Preparation for IELTS
RANA University
DIPLOMA - International Export and Import
RANA University
DIPLOMA - Project Management
RANA University
Certificate - Inventory Control
Sharp Dynamic Co.
Diploma - Computer Science and IT Certificate
BEHZAD
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