FARDEEN ZAREEF
Nepean,ON
Summary
Accomplished professional with a proven track record in Business Development, Social Care, and Community Engagement. Adept at driving revenue growth, enhancing customer satisfaction, and implementing effective communication strategies. Strong leadership and project management skills. Seeking to leverage expertise to drive success in a dynamic organization.
Overview
3
3
years of professional experience
Work History
BUSINESS DEVELOPMENT OFFICER
EMCO CORPORATION
2023.03 - Current
- Demonstrated expert knowledge in plumbing, fire safety, and construction, serving 200+ clients in Ontario and Quebec through B2B sales.
- Conducted 400+ customer visits per week, fostering strong client relationships.
- Built and maintained client database of 500+ by proactively cold calling and providing timely quotations.
- Processed average of 60 phone orders daily, reducing complaints and increasing retention rates.
- Implemented successful customer segmentation strategy that boosted sales conversion rates.
- Spearheaded operational improvements, optimizing efficiency and managing financial performance.
Senior Social Care SPECIALIST
SKIPTHEDISHES
2020.05 - 2023.03
- Developed marketing and communication strategies, forging partnerships with corporate clients, restaurants, and influencers.
- Managed social media accounts, tracked industry trends, and identified content opportunities.
- Supervised 250+ floor agents, ensuring productivity targets were met and maintaining service levels.
- Resolved customer issues through inbound phone calls and live chats.
- Led team of 15 customer service representatives and 10 operation specialists, enhancing service efficiency.
- Collaborated cross-functionally to implement customer feedback system, resulting in process improvements.
- Hosted networking events for clients and presented product updates to stakeholders.
INTERN
Immigration Partnership Winnipeg
2021.08 - 2022.04
- Organized supply chain consultations, employer roundtables, and employment workshops for 100+ immigrant newcomers.
- Researched and authored report for Manitoba Human Rights Commission on work experience diversity benefits.
- Coordinated fundraisers, including 24k Marathon and Anti-Racism in Sport initiatives
PRESIDENT
ARTS STUDENT BODY COUNCIL, ASBC
2020.05 - 2022.04
- Led team of 28 councilors to address needs of over 6,000 students.
Established communication networks, facilitated discussions, and engaged stakeholders. - Managed student support, reducing issues by 40% in 6 months.
- Secured $500k in funding for research projects, enhancing student learning opportunities.
- Revitalized digital presence and managed social media accounts.
- Conducted recruitment and onboarding for non-elected council members.
- Trained in PR speaking and served as the faculty's spokesperson.
Education
B.A - ADVANCED) IN ECONOMICS and, MINOR IN MANAGEMENT
UNIVERSITY OF MANITOBA
Winnipeg, MB02.2022
Skills
- CRM SOFTWARES (Zendesk, Talkdesk, Conversocial)
- FAST PACED CUSTOMER SERVICE (Live Chats, Inbound Calls. Client Emails)
- DATA MODEL ANALYSIS (GRETL, R STUDIO)
- PROFESSIONAL REPORT WRITING
- PROJECT MANAGEMENT
- MICROSOFT OFFICE
- EVENT COORDINATION (Fundraisers, Corporate Events, Social Events)
- SOCIAL MEDIA MANAGEMENT (Hootsuite, Linktree)
- COMMUNICATION STRATEGY
- DATA ENTRY (Excel, Infinity)
- FINANCIAL STATEMENTS (Excel)
- BRAND MARKETING
- Proposal Writing
Languages
English
Native or Bilingual
Timeline
BUSINESS DEVELOPMENT OFFICER
EMCO CORPORATION
2023.03 - Current
INTERN
Immigration Partnership Winnipeg
2021.08 - 2022.04
Senior Social Care SPECIALIST
SKIPTHEDISHES
2020.05 - 2023.03
PRESIDENT
ARTS STUDENT BODY COUNCIL, ASBC
2020.05 - 2022.04
B.A - ADVANCED) IN ECONOMICS and, MINOR IN MANAGEMENT
UNIVERSITY OF MANITOBA
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