Fardawsa Sheekh
Windsor,Canada
Summary
Results-driven HR Management graduate dedicated to organizational excellence. Combining a deep understanding of business administration with a proactive approach to problem-solving. Seeking a rewarding position to utilize skills in workforce management and strategic planning to help your organization reach its objectives.
Experienced with client service coordination, managing client interactions to ensure satisfaction and streamline processes. Utilizes effective communication and problem-solving skills to enhance service delivery and operational efficiency. Knowledge of fostering team collaboration and client-focused solutions, ensuring adaptability to dynamic environments.
Overview
14
14
years of professional experience
Work History
Client Service Coordinator/Clinic
Bayshore clinic
Windsor, ON
01.2023 - Current
- Received and entered the computer system new referrals from private or government sources. (OHAH)
- Determined if referrals can be accepted based on available staffing resources and input from Supervisors.
- Receives various types of orders through order processing software and reviews for accuracy based on established standards.
- Performs accurate computer data entry and order verification of each individual order into order entry software in accordance with Bayshore Policies and Procedures.
- Effectively uses available tools and software to resolve patient specific issues or concerns within scope and escalates calls out of scope to appropriate internal team members
- Documents all individual patient-specific instructions accurately in order entry software.
- Build a care schedule that supports continuity of care.
- Communicates with patients and care teams (for example: caregivers, nurses, prescribers, etc.) regarding order details and status within scope
- Attends and participates in departmental and business meetings as scheduled
- Assists in orientation and training of new employees
Client Service Coordinator
ParaMed
Windsor, ON
01.2021 - 01.2023
- Received and entered the computer system new referrals from private or government sources.
- Determined if referrals can be accepted based on available staffing resources and input from Supervisors.
- Took great care to assign appropriate staff to clients’ needs care based on a variety of factors.
- Build a care schedule that supports continuity of care.
- Entered and updated employees and client’s data within a computerized system.
- Responded professionally and courteously to calls and electronic communication from funders, staff, clients
- Answered intake calls, took care of all incoming emails.
- Coordinated with all clients and employee’s file.
- Updated their schedule according to their needs.
- Collaborated with clinical department and management department to complete client’s needs and staff’s needs.
- Scheduled appointments for field staff for their union meetings
- Documented and appropriately report and escalate complaints and incidents related to staff and clients.
- Followed ParaMed policies in all interactions with clients, families or other parties ensuring privacy and confidentiality.
Human Resource assistants/ internship
SNP Technical Services Inc.
Windsor, ON
01.2020 - 01.2020
- Updated internal databases with new employee information.
- Gathered payroll data like working hours.
- Screened resumes and application forms
- Collaborated with the Recruiter to post job ads on careers pages and process incoming resumes.
- Scheduled job interviews and assisting in interview process.
Office Clerk/HR assistants
Women’ Enterprise Skills Training of Windsor Inc.
Windsor, ON
01.2019 - 01.2020
- Maintained and filed employee records: Systematically managed and archived comprehensive employee records in both digital and physical formats, ensuring 100% data integrity and confidentiality.
- Updated HR databases: Optimized HRIS accuracy by diligently tracking and updating employee lifecycle data, including onboarding, leaving entitlements, and attendance records.
- Answered employee questions: Served as a primary point of contact for internal inquiries, providing timely and accurate information regarding company policies and benefits to enhance employee experience.
- Prepared paperwork for HR policies: Drafted and standardized formal documentation for HR policies.
- Coordinated HR projects/meetings: Orchestrated the logistics for HR initiatives, department meetings, and professional development seminars to support continuous staff growth.
- Scheduled job interviews: Facilitated the end-to-end interview process, including complex scheduling and candidate correspondence, to ensure seamless and professional hiring experience.
Childcare worker
Windsor Women Working with Immigrant Women
Windsor, ON
01.2013 - 01.2014
- Practiced daily activities with children including reading.
- Sang and kept activities fun and positive.
- Taught children’s educational games and reinforced children’s alphabets and numbers.
- Maintained written and verbal communication of children’s growth and development and behavior.
- Prepared and served nutritious meals to children daily.
- Organized and cleaned the activity rooms.
- Encouraged participation in daily activities.
- Helped to translate parents who were newcomers to Canada.
Education
Diploma - Business Administration - Human Resource
St Clair College
Windsor, ON01-2020
Skills
- Passionate
- Communication
- Time management
- Goal oriented
- Team Player
- Interpersonal
- Adaptability
- Results-driven
- MS Office
- Problem-solving
- Multitasker
- Detail oriented
- Scheduling and planning
- Customer relations
- Client relationship building
- Time management expertise
- Strong organization
- CRM software
- Proficient in [software]
- Schedule management
- Account management
- Exceptional communication
- Data analysis proficiency
- Training programs
- Training and mentoring
- Inter-department collaboration
- Technical aptitude
- Research and due diligence
- Salesforce experience
- Account updates
- Sales proficiency
- Team building
- Professionalism and etiquette
- Check processing
- Client support
- Customer support
- Complaint handling
- Database management
- Meeting deadlines
- Call center experience
- Client relations
- Follow-up skills
- Database maintenance
- Service recommendations
- File management
- Order processing
- Outbound calling
- Customer education
- Payment processing
- Sales documentation
- Call triage
- Benefits determination
- Client profile building
- CRM system updates
- Funds transfers
- Membership renewals
- Payment reminders
- Promotional mailings
- Prescription order management
Languages
English
Native or Bilingual
Timeline
Client Service Coordinator/Clinic
Bayshore clinic
01.2023 - Current
Client Service Coordinator
ParaMed
01.2021 - 01.2023
Human Resource assistants/ internship
SNP Technical Services Inc.
01.2020 - 01.2020
Office Clerk/HR assistants
Women’ Enterprise Skills Training of Windsor Inc.
01.2019 - 01.2020
Childcare worker
Windsor Women Working with Immigrant Women
01.2013 - 01.2014
Diploma - Business Administration - Human Resource
St Clair College