Faraz Qasim
Oakville,ON
Summary
Performance-focused professional with 3+ years of experience driving growth and customer satisfaction in high-volume retail and administrative environments. Known for exceeding performance benchmarks, improving operational flow, and fostering long-term client loyalty. Trusted to lead, adapt, and deliver results in fast-paced, target-driven settings.
Overview
3
3
years of professional experience
Work History
Sales Representative
Mobile Care
09.2023 - 02.2025
- Surpassed monthly sales quotas by identifying customer needs and tailoring value-based product solutions in a fast-paced retail environment.
- Played a key role in improving the store’s client retention by applying negotiation techniques and proactive follow-ups.
- Provided technical product demonstrations and handled objections, helping reduce refund rates and increase upsell ratios.
- Built and managed a personal client book to drive recurring sales and improve store KPIs.
Sales Associate
Hudson’s Bay
05.2023 - 09.2023
- Delivered tailored shopping experiences, leading to improved customer satisfaction scores and return visits.
- Managed end-to-end sales processes, from greeting to payment, leveraging advanced POS systems with accuracy and speed.
- Contributed to the store achieving its seasonal sales goals through strong product knowledge and client engagement.
Sales Associate
Calvin Klein
11.2022 - 03.2023
- Drove product sales through dynamic floor presence and personal styling recommendations in a premium retail environment.
- Consistently met daily transaction and basket size targets, contributing to team performance and quarterly revenue objectives.
- Maintained brand visual standards while ensuring stock replenishment and merchandising support.
Administrative Assistant
Family Services of Peel
09.2022 - 11.2022
- Led a creative team to execute promotional campaigns across social media platforms, increasing event reach and attendance by 35%.
- Streamlined internal ticketing operations, improving event registration workflows and participant tracking accuracy.
- Supported fundraising coordination and administrative reporting by organizing donor databases and logistical plans.
Customer Service Representative
HGS
06.2022 - 08.2022
- Resolved complex billing concerns with empathy and professionalism, maintaining high customer satisfaction and first-call resolution rates.
- Processed secure payment collections and account verifications across multiple systems while adhering to compliance protocols.
- Demonstrated conflict resolution and emotional intelligence when de-escalating high-tension interactions with empathy.
Education
Bachelors of Business Administration -
University of Prince Edward Island
Skills
- Customer Engagement
- Sales Strategy
- CRM & POS Systems
- Digital Marketing
- Client Retention
- Administrative Support
- Social Media Coordination
- Team Leadership
Timeline
Sales Representative
Mobile Care
09.2023 - 02.2025
Sales Associate
Hudson’s Bay
05.2023 - 09.2023
Sales Associate
Calvin Klein
11.2022 - 03.2023
Administrative Assistant
Family Services of Peel
09.2022 - 11.2022
Customer Service Representative
HGS
06.2022 - 08.2022
Bachelors of Business Administration -
University of Prince Edward Island
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