Faraz Iliaee
Montreal
Summary
Friendly, reliable, and detail-oriented individual with the ability to handle multiple tasks while delivering excellent customer service. Quick to learn new skills and adapt to fast-paced environments. I am passionate about helping customers, solving problems, and ensuring they have a positive experience. Known for being dependable and approachable, I consistently bring a positive attitude and a strong commitment to delivering quality work.
Overview
3
3
years of professional experience
Work History
Quality Control Intern
Sepehr Plastic Padideh Co.
05.2023 - 09.2023
- Enhanced product quality by conducting thorough inspections and tests throughout the production process.
- Analyzed statistical data to identify trends in product quality, driving targeted process improvements for increased reliability
- Collaborated with cross-functional teams to develop and implement robust quality control processes and procedures.
Cashier
Ofoq Kourosh Chain Store
04.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Customer Care Representative
Digikala E-Commerce
01.2021 - 03.2023
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
Education
Master of Science - Chemistry
Concordia University
Montreal, QC07.2026
Bachelor of Science - Chemistry
University of Zanjan
Zanjan, IR07.2024
Skills
- Excellent Communication Skills
- Conflict Resolution Expertise
- Effective Time Management
- Adaptability in Dynamic Environments
- Team Collaboration and Interpersonal Skills
- Sales and Upselling Skills
- Cash Handling and Security Awareness
- Numerical Skills
Languages
English
Full Professional
Persian
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Quality Control Intern
Sepehr Plastic Padideh Co.
05.2023 - 09.2023
Cashier
Ofoq Kourosh Chain Store
04.2022 - 04.2023
Customer Care Representative
Digikala E-Commerce
01.2021 - 03.2023
Master of Science - Chemistry
Concordia University
Bachelor of Science - Chemistry
University of Zanjan
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