Faraz Azar
Toronto,ON
Summary
Adept at enhancing guest satisfaction and streamlining service delivery, leveraged roles at Jack Astor's to significantly improve team performance and guest experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Jack Astor's
2019.05 - Current
- Enhanced guest satisfaction by providing attentive service and addressing concerns promptly.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
Senior Bartender
Jack Astor's
2018.01 - Current
- Adhered to strict cleanliness standards throughout all aspects of bar operations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Monitored inventory levels closely to avoid stock shortages during peak hours.
- Trained new bartenders on proper techniques, ensuring consistent quality across the team.
- Increased repeat business with exceptional interpersonal skills and rapport building.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Jack Astor's
2015.05 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to guests needs.
- Worked with POS system to place orders, manage bills, and handle section ownership.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Anticipated guest needs and provided proactive service.
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Processes and procedures
- Policy Enforcement
Certification
- Smart Serve Ontario Certification - 2023/06/29-2028/06/28
Languages
English
Native or Bilingual
Persian
Native or Bilingual
French
Limited Working
Timeline
Supervisor
Jack Astor's
2019.05 - Current
Senior Bartender
Jack Astor's
2018.01 - Current
Server
Jack Astor's
2015.05 - Current
- Smart Serve Ontario Certification - 2023/06/29-2028/06/28
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