Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Faranak Tolouei Gilani

Richmond Hill,Ontario

Summary

Marketing professional with expertise in brand management, partnerships, and high-profile collaborations. Seeking a role in Marketing to leverage my skills in strategic marketing and team collaboration to drive impactful results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Associate

Hudson's Bay
06.2021 - Current
  • Assisted customers with credit card applications, increasing customer loyalty and store revenue.
  • Processed sales transactions efficiently while providing excellent customer service.
  • Developed strong communication and customer engagement to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Brand Manager

Ervin Tejarat Nojan
09.2018 - 11.2020
  • Managed brand strategy for a portfolio of niche luxury brands, including Amouage, Rance, Maison Francis Kurkdjian (LVMH), The House of Oud, and MDCI.
  • Developed and implemented comprehensive brand strategies to increase market share and align with corporate objectives.
  • Collaborated with international brand teams and adapted global brand strategies to fit the local market by customizing marketing strategy and promotions.
  • Coordinated with marketing and sales teams to ensure brand consistency and effective solution design for market penetration.
  • Conducted in-depth market analysis to identify opportunities for brand growth, increasing client engagement and satisfaction.
  • Managed end-to-end marketing campaigns, including social media, influencer collaborations, and advertising to drive customer acquisition and retention.
  • Prepared detailed reports and documentation to communicate marketing strategies and results to stakeholders.
  • Provided training and enablement to sales teams on product features and brand messaging, enhancing their ability to meet client needs.

Marketing Assistant

Ervin Tejarat Nojan
03.2015 - 09.2018
  • Conducted in-depth research on market trends and competitor products.
  • Communicated with media buyers, advertising agencies, and printers.
  • Assisted in the creation of marketing materials, including brochures, social media posts, and promotional content.
  • Produced content for social media, increasing engagement by 30%.
  • Authored reports and company brochures, and similar documents.
  • Conducted monthly visits to 40+ sales representative stores and supported sales teams with training and feedback.

Sales Associate

Hiland Beauty
10.2014 - 02.2015
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Graduate Certificate - Supply Chain Management - Global Logistics

Seneca Polytechnic
Toronto, ON
08.2024

BBA - Industrial Management

University of Guilan
Rasht, Iran
10.2014

Skills

  • Marketing campaign creation
  • Marketing plan implementation
  • Research and Analysis
  • Adobe Photoshop Software
  • Digital Photography
  • Microsoft Office Suite proficiency
  • Project Management
  • SAP S/4HANNA
  • Communication

Certification

  • SAP Student Recognition Award
    Seneca Polytechnic, Summer 2024
    Awarded for completing a program supported by the SAP Product Portfolio.
  • Supply Chain Integrated Project Presentation
    Seneca Polytechnic, Summer 2024
    Selected to present project work to industry partner Metro Grocery.

Timeline

Sales Associate

Hudson's Bay
06.2021 - Current

Brand Manager

Ervin Tejarat Nojan
09.2018 - 11.2020

Marketing Assistant

Ervin Tejarat Nojan
03.2015 - 09.2018

Sales Associate

Hiland Beauty
10.2014 - 02.2015

Graduate Certificate - Supply Chain Management - Global Logistics

Seneca Polytechnic

BBA - Industrial Management

University of Guilan

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Faranak Tolouei Gilani