Farah Yasin

Edmonton,AB

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Certification

Work History

Fuel Station Manager

CENEX Energy Uganda Limited

06.2020 - 08.2023

Interacted well with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

No Degree - English Studies Program

Salahudiin College

Mogdisho,SOM

04.2019

High School Diploma -

AL Furqaan Primary And Secondry School

Mogadisho, SOM

05.2018

Skills

Manage Budgets
Fuel Safety
Staff Training

Cash Management
Training and Development
Customer Service Process Improvement

Languages

English

Professional Working

Arabic