Farah Wardak
Brampton,Ontario
Summary
Experienced Financial and Business Administration Associate with a strong background in business support, public relations, budgeting, and collections. Utilized Sirenum for employee analytics and personnel records, showcasing analytical expertise. Managed financial accounts for over 70k customers using American Express Financial Software, demonstrating exceptional financial account management skills. Possess extensive knowledge of MS Office tools, including MS Access, Excel, and other applications. Proven ability to effectively work and synchronize within teams, highlighting strong multitasking and teamwork skills. Fluent in English, Dari, Persian, Pashto, and French, enabling effective communication with diverse linguistic backgrounds as a multilingual professional.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Inventory Supervisor
TJX (Winners, Marshall, Home Sense)
12.2023 - 05.2024
- Operations & Inventory Management: Led organizational operations, including recruiting, inventory control, and service oversight.
- Led daily operations and inventory management, ensuring smooth workflows and service delivery.
- Evaluated the performance of 30+ team members and optimized storage systems using data analysis.
- Handled emergencies, maintained compliance, and adapted to changing client and market needs.
Collections Specialist
American Express
10.2023 - 12.2023
- Financial Analysis & Reporting: Reviewed financial reports, providing insights for better financial planning.
- Payment Negotiation: Successfully negotiated payments up to $90K and arranged ACH payment plans.
- Account Management: Resolved financial issues, followed up on payments, and escalated unresolved cases.
- Record Keeping & Compliance: Maintained detailed records and updated the collections database.
- Customer Communication: Enhanced client satisfaction by 80% through effective communication.
- Performance & Revenue Goals: Consistently met revenue and performance targets.
Bank Teller (collections)
KBC brussels globe
09.2018 - 11.2019
- Customer Service Excellence: Assisted bank tellers, handled inquiries and ensured a welcoming banking environment.
- Effective Communication: Engaged with diverse clients, addressing financial needs with accuracy and professionalism.
- Problem-Solving & Client Satisfaction: Resolved account issues efficiently, enhancing the customer experience.
- Operational Efficiency: Managed cash handling, data entry, and document filing in a fast-paced environment.
- Sales & Business Development: Secured over $2 million in GICs and investments, demonstrating strong sales and client relationship skills.
- Team Training & Leadership: Trained and supported new team members, fostering teamwork and consistent service quality.
Education
Bachelor of Business Administration And Management -
Seneca Polytechnic
Toronto, ON 09.2024 - 08.2026
Skills
- Financial and Business Administration
- Public Relations
- Budgeting
- Collections
- Analytical Expertise
- Employee Analytics
- Personnel Records
- Financial Account Management
- MS Office
- MS Access
- Excel
- Multi-tasking
- Teamwork
- Multilingual
- Effective Communication
Timeline
Bachelor of Business Administration And Management -
Seneca Polytechnic
09.2024 - 08.2026
Inventory Supervisor
TJX (Winners, Marshall, Home Sense)
12.2023 - 05.2024
Collections Specialist
American Express
10.2023 - 12.2023
Bank Teller (collections)
KBC brussels globe
09.2018 - 11.2019
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