Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Farah Toma

Vancouver,BC

Summary

Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.

Overview

13
13
years of professional experience

Work History

Student Hairstylist

Blanche Macdonald Centre
10.2023 - Current
  • Provided exceptional customer service, addressing client concerns and maintaining a welcoming atmosphere.
  • Strengthened professional relationships with clients by understanding their needs and offering tailored recommendations.
  • Styled hair, haircuts,highlights for customers for special events and occasions.

Store Manager

Claires
01.2018 - 09.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Manager

Le Chateau
09.2015 - 11.2017


  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Supervisor

Freshii
09.2013 - 09.2016


  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.

Cashier

Pita King
02.2011 - 08.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Associate

Claires
06.2011 - 07.2013


  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Guildford Park Secondary
Surrey, BC
09.2012

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Friendly and Positive
  • Outstanding communication skills
  • Team leadership and coaching

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Additional Information

References available upon request

Timeline

Student Hairstylist

Blanche Macdonald Centre
10.2023 - Current

Store Manager

Claires
01.2018 - 09.2023

Assistant Manager

Le Chateau
09.2015 - 11.2017

Supervisor

Freshii
09.2013 - 09.2016

Sales Associate

Claires
06.2011 - 07.2013

Cashier

Pita King
02.2011 - 08.2013

High School Diploma -

Guildford Park Secondary

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Farah Toma