Farah Leon
Mississauga
Summary
Award winning program manager with over 18 years of experience and accomplishments in consulting and financial management services sector with a focus on enterprise-wide transformation programs who strives for adding value to the organization by driving cross functional team across various verticals.
Overview
20
20
years of professional experience
Work History
Senior Manager, Transformation Office, Customer Insights Management
Bank of Nova Scotia
01.2018 - 01.2023
- Ensured successful delivery of Risk Technology roadmap (Global) by active program monitoring, robust program reporting via Executive dashboard for EVP’s, SVP’s, VP and Director level
- Led implementation of “Benefit Management Program” by installing process, tool, and stakeholder management strategy across banks business lines and their respective portfolios
- Led resolution of Audit issue ensuring management, Audit, 2nd line and CDAO teams are engaged in awareness and solutioning, applying project management tools in working group sessions
- Successfully deployed Engagement Platform
- Reporting to VP developing delivery roadmap for Data and AI presented to CEO and the Board a tight timeline by collaborating with directors within DAIR
- Facilitated Data, Cyber and IT Risk committee council comprising all department heads across the bank by creating material deck, meeting minutes, coordinating input from other teams
- Awarded “Best of the Best” employee for the year 2022
- Developed delivery roadmap for Data and AI Risk, presented to CEO and Board, a tight timeline by collaborating with directors and senior managers
- Supported VP and directors in creating audit deliverables, status updates, and facilitated session with OSFI and internal audit to ensure timely resolution of findings.
- Facilitated Data, Cyber and IT Risk committee council comprising of all department heads across the bank by creating material deck, meeting minutes, coordinating input from other teams.
Senior Manager, Program Management Office, GRM Retail Risk Technology
Bank of Nova Scotia
01.2018 - 01.2020
- Ensured delivery of Risk Technology roadmap (Global) by active program monitoring, robust program reporting via Executive dashboard for EVP’s, SVP’s, VP and Director level
- Owned and delivered change management playbook, defined communications guidelines, and managed portfolio communications plans for Global (Canada and IB) stakeholders.
- Drove resource management by Hiring, Onboarding and Training of new team members.
Manager (Level 3), IT Advisory, Delivery
Ernst & Young
01.2017 - 01.2018
- Led $30M IT Transformation project delivery organization with by leading 6 Project/Program Managers for client Stelco (Steel Manufacturing) that encompassed ERP implementation, DWH, BI etc.
- Led a team of 5 senior consultants in proof of concept for Robotic Process Automation for Rogers.
- Created IT roadmap and budget for Petro Canada Merger and Acquisition leadership.
- Audited IT PMO Policy for Mining Client.
- Led IT RFQs with various partners within the organization.
Project/Deployment Manager
Toronto Dominion Bank of Canada
01.2015 - 01.2017
- Spearheaded the Robotic Automation deployment of Retail Back Office Processes (Credit Ops, Personal Lending, MDM business lines).
- Led technology feasibility sessions with Application Owners, leaders of TRMIS (Technology Risk Management and Information Security) team for BluePrism Robotic Automation technology.
- Managed 2 simultaneous high profile “Change the Bank” platform modernization project with 65,000 stakeholders (internal bank employees) impacted.
- Directed a team of 60 within AppDev, Quality, Infrastructure, Support, Change Management, TRMIS as well as vendor teams.
- Effectively utilized hybrid PMLC methodology (Agile and Waterfall) to transfer 1.5 terabytes of data from Microsoft 2003 SharePoint to Microsoft 2010 SharePoint infrastructure.
Managing Consultant
ValueInfinity Inc.
01.2013 - 01.2015
- Led a team of 7 Management Consultants in the delivery of Organizational Transformation, M&A Advisory, Communications Planning, Strategic IT, Human Resources and Change Management Advisory to Senior Leadership of global companies.
- Provided PMO advisory to Senior Leadership of Mitsubishi Heavy Industry.
- Led Advisory services for Husky’s transformation initiative in PMO.
Manager, Information Systems
Vitalaire (Subsidiary of Airliquide Canada)
01.2011 - 01.2012
- Led 27 concurrent nationwide projects focused on Compliance, Marketing, Finance, Operations, Safety and Sales. Present IT Roadmap status to CEO and Senior leadership (SVP’s/EVP’s)
- Successfully implemented SalesForce application for sales and marketing team
- Led Branch KPI generation process, BI Roadmap creation, and E-diagnostics project roll out to increase sales revenue by 20%-44%.
Senior Data Analyst
Wunderman Consulting (@ Microsoft Canada)
01.2007 - 01.2010
- Transformed Microsoft’s Data Management organization into a partner to the Sales and Marketing team by providing BI data reporting and continuous process improvement
- Successfully migrated consolidated marketing database from web-based solution to SQL based solution (budget of $2.1M)
- Created Business requirements documents, test plans, coordinated efforts, and conducted weekly status meetings with team and stakeholders for the migration
Assistant IT Manager
MJR Capital Services
01.2003 - 01.2007
- Led and build a high performing team to develop an on-time reporting system for C-level executives at a financial services company that enabled revenue-increasing decisions on 20+ key client accounts including 407 ETR, American Express, BMO and Enbridge.
- Developed and delivered on IT Roadmap partnering with various business teams such as Sales, Operations, Marketing, and HR
- Implemented ISO standards across the organization working teams in Accounting, IT, sales, reporting, client services, operations; delivered Project plan, cost benefit analysis, status report and project budget report.
Education
Master of Business Administration (Executive) -
Richard Ivey School of Business, Western University
01.2016
Project Management Certificate - undefined
Sheridan College
01.2016
Project Management Professional Certificate - undefined
Project Management Institute
01.2012
Bachelor of Science - Computer Science
University of Toronto
01.2003
Skills
- Long-term planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
Websites
PART TIME TEACHING EXPERIENCE
- Project and Program Management, Stanford College 2018
- Data Analysis and Project Management, Millennium Consulting & Training 2016
- Information Technology, Program Management, Leadership, Georgian College 2003-2006
Languages
Hindi
English
Full Professional
Timeline
Senior Manager, Transformation Office, Customer Insights Management
Bank of Nova Scotia
01.2018 - 01.2023
Senior Manager, Program Management Office, GRM Retail Risk Technology
Bank of Nova Scotia
01.2018 - 01.2020
Manager (Level 3), IT Advisory, Delivery
Ernst & Young
01.2017 - 01.2018
Project/Deployment Manager
Toronto Dominion Bank of Canada
01.2015 - 01.2017
Managing Consultant
ValueInfinity Inc.
01.2013 - 01.2015
Manager, Information Systems
Vitalaire (Subsidiary of Airliquide Canada)
01.2011 - 01.2012
Senior Data Analyst
Wunderman Consulting (@ Microsoft Canada)
01.2007 - 01.2010
Assistant IT Manager
MJR Capital Services
01.2003 - 01.2007
Project Management Certificate - undefined
Sheridan College
Project Management Professional Certificate - undefined
Project Management Institute
Bachelor of Science - Computer Science
University of Toronto
Master of Business Administration (Executive) -
Richard Ivey School of Business, Western University
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