Farah Kardi
Vancouver,BC
Summary
To obtain a position that will allow me to offer my services which will assist in the growth and productivity of the company. I offer excellent customer service and hospitality skills. I am aware of the importance of all tasks given to me and I love to be challenged to ensure character growth and development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Event Marketer & Patient Support Assitant
CüR Laser & Skin
08.2024 - Current
- Increased brand awareness by executing memorable experiential marketing campaigns at various events.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Managed budgets, ensuring cost-effective solutions while maintaining high-quality results in event marketing efforts.
- Connected with potential clients through strategic networking opportunities at industry gatherings or functions.
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Receptionist
Foxy Box Laser & Wax Bar
03.2024 - Current
- Maintained well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance regarding all services provided
- Streamlined appointment scheduling for improved patient flow and reduced wait times
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives
Coordinator
Stripped Wax Bar
08.2021 - 02.2024
- Greeted all clients professionally, sign them in, and direct them to their proper location in the salon
- Performed all Coordinator and Supervision tasks
- Effectively answered all incoming and outgoing calls with exceptional customer satisfaction
- Ensured front desk, foyer, and washroom was spotless
- Proper knowledge of Hospital Grade sterilization solutions including Cavacide1 and CS20
- Updated all clients profiles when needed, i.e: Allergies, specific requests, and all updates regarding their past and future appointments
- Proficient with cash handling and all other forms of payment including salon gift cards, discounts, and certificates
- Inventoried and ensured all salon supplies were ordered on time to maintain availability of product
- Managed filing systems for electronic and hard copy documentation
- Trained all new Coordinators and Receptionists across all 7 locations in the Lower Mainland
Receptionist
Trevor Linden Fitness
08.2019 - 03.2020
- Handled cash transactions and maintained sales and payments records accurately
- Routed incoming mail and messages to relevant personnel without delay
- Answered all calls in a courteous, helpful, and professional manner
- Transferred calls to proper associates
- Assisted all members and guests with any inquiries or concerns
- Washed and dusted all gym machinery
- Used systematic software which held all member relations, facility management and personal training scheduling
- Filed member issues to Head Office
Front Desk Lead
Steve Nash Fitness World
09.2018 - 09.2019
- Answered all calls and directed them to sales team or management
- Completed all opening and closing duties successfully
- Assisted all members and guests with their inquiries; bringing these to attention of club management
- Maintained neat and organized work environment
- Used systematic software MOSO MRM which is for member relations, facility management and scheduling
- Ensured confidentiality of information regarding clients and company
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Applied Science - General Studies
Douglas College
New Westminster, BCDiploma - Medical Esthetics And Spa Therapy
Vancouver Community College
Vancouver, BC02.2025
Skills
- Expert knowledge for all Microsoft applications
- Video editing
- Adobe creative suite
- Fluency in Moso MRM, Zenkit, JaneApp, Booker, and Zenoti
- Nonprofit fundraising
Certification
- Adult and Pediatric First Aid
- Adult and Pediatric CPR and AED
- CBON Fundamentals
- Comprehensive Didactic Training Program: Cynosure
Timeline
Event Marketer & Patient Support Assitant
CüR Laser & Skin
08.2024 - Current
Receptionist
Foxy Box Laser & Wax Bar
03.2024 - Current
Coordinator
Stripped Wax Bar
08.2021 - 02.2024
Receptionist
Trevor Linden Fitness
08.2019 - 03.2020
Front Desk Lead
Steve Nash Fitness World
09.2018 - 09.2019
Associate of Applied Science - General Studies
Douglas College
Diploma - Medical Esthetics And Spa Therapy
Vancouver Community College
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