Farah El-Tabi
Langley,BC
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding customer service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. I am efficient and comfortable with computers and technology, and I am a very swift learner. I have outstanding customer service and people skills. I work great independently as well as in collaboration with my fellow team. I have ample experience when it comes to dealing with customer's questions, concerns, and expectations both in person and over the phone. I have high standards in terms of my quality of work and relationships with those around me. I have no doubt I would contribute positively to your establishment.
Overview
7
7
years of professional experience
Work History
Bartender & Server
Townhall (Joseph Richard Group)
09.2024 - 02.2025
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Team Lead & Key Holder
The Chopped Leaf
01.2021 - 10.2024
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge
- Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive dining experience
- Prepared and served food and beverages
- Opened and closed store alone
- Managed and finalized catering orders
Server
Cora Breakfast & Lunch
01.2020 - 12.2020
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs & seating charts
- Handled high-pressure situations during lunch rushes with composure, effectively managing large parties or unexpected events during busy shifts
- Developed rapport with regular patrons, fostering a sense of community within the establishment
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns
- Consistently upheld company standards and policies
Doggy Daycare Owner
Paramount Paws Petcare
01.2018 - 01.2020
- Improved daycare operations by implementing efficient scheduling and management practices
- Enhanced owner satisfaction through open communication channels and regular updates on the pets progress
- Provided grooming, boarding, training, and premium care for dogs of all breeds (and disabilities)
- Maintained a safe and nurturing environment, adhering to state licensing regulations and standards
Server
White Spot
01.2018 - 01.2019
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departures
Education
Bachelors of Arts Degree - English Major, French Minor
University of British Columbia
02-2025
undergraduate science
Kwantlen Polytechnic University
01.2020
Diploma - Francophone IB Highschool
École Gabrielle Roy Secondaire
01.2020
Skills
- Trilingual
- Confident learner
- Hardworking team player
- Independent
- Resourceful
- Excellent people skills
- Customer service
- Ability to work under pressure
- Strong work ethic
- Eager to learn
- Competent with technology
- Registered RCM level 8 pianist
- Customer focus
- Performance improvement
- Relationship building
- Attention to detail
- Client communication
- Strategic planning
- Employee engagement
- Teamwork and collaboration
- Problem-solving
- Team motivation
- Issue resolution
- People management
- Documentation and reporting
- Flexible schedule
- Problem-solving aptitude
- Effective communication
- Multitasking Abilities
- Task prioritization
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Bartender & Server
Townhall (Joseph Richard Group)
09.2024 - 02.2025
Team Lead & Key Holder
The Chopped Leaf
01.2021 - 10.2024
Server
Cora Breakfast & Lunch
01.2020 - 12.2020
Doggy Daycare Owner
Paramount Paws Petcare
01.2018 - 01.2020
Server
White Spot
01.2018 - 01.2019
undergraduate science
Kwantlen Polytechnic University
Diploma - Francophone IB Highschool
École Gabrielle Roy Secondaire
Bachelors of Arts Degree - English Major, French Minor
University of British Columbia
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