FARAH AL HAMED
WINNIPEG
Summary
As procurement professional, consistently driving strategic sourcing initiatives and enhancing supplier performance to deliver value. Proficient in fostering collaborative team environments and adapting to dynamic business needs. Recognized for strong problem-solving skills and effective communication, ensuring seamless procurement operations.
Experienced with sourcing and supplier management, ensuring optimal procurement strategies and relationships. Utilizes data analysis and market research to inform purchasing decisions and drive cost efficiencies. Track record of successfully negotiating contracts and maintaining compliance with procurement policies and regulations.
Overview
9
9
years of professional experience
Work History
Procurement Analyst
Government of Manitoba
03.2023 - Current
- Analyzed procurement data, enhancing decision-making with Excel and SQL insights
- Evaluated supply chain processes, optimizing supplier performance and procurement efficiency
- Conducted financial analysis to improve cost structures and pricing strategies
- Presented data-driven recommendations, improving stakeholder communication and understanding
- Leveraged advanced data analysis techniques to uncover actionable insights from procurement data, driving informed decision-making and optimizing supply chain processes
- Implemented strategic financial analysis methodologies, evaluating cost structures and pricing models to identify substantial cost-saving opportunities for the department
- Pioneered the integration of cutting-edge data visualization tools, transforming complex procurement data into compelling, easy-to-understand presentations for stakeholders
- Fostered strong partnerships with cross-functional teams, facilitating seamless information exchange and enhancing overall procurement efficiency across departments
- Spearheaded the development of a comprehensive supplier performance evaluation framework, significantly improving vendor management and ensuring optimal service delivery
- Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
Front Desk & Customer Service
RecPlex
10.2021 - Current
- Warmly greet guests and efficiently handle inquiries, enhancing guest satisfaction
- Manage administrative tasks to ensure seamless operations and precise record-keeping
- Build positive relationships with guests and staff, fostering a welcoming atmosphere
- Resolve guest issues promptly, contributing to improved service quality
- Maintain organized records, supporting operational efficiency
- Orchestrated seamless guest experiences, enhancing RecPlex's reputation through exceptional service and efficient problem-solving
- Streamlined administrative processes, significantly reducing wait times and boosting overall operational efficiency at the University facility
Schedule/Facilitator for Summer, Spring Camps
Family Dynamics
05.2023 - 08.2023
- Orchestrated engaging activities for summer and spring camps, fostering a vibrant learning environment and enhancing participants' experiences
- Streamlined camp schedules, optimizing resource allocation and improving overall program efficiency while ensuring participant satisfaction
- Coordinated with diverse team members to create and implement innovative camp programs, promoting teamwork and personal growth
- Provided guidance and support to camp attendees, cultivating a safe and inclusive atmosphere that encouraged exploration and learning
- Meticulously planned and executed daily camp activities, ensuring smooth operations and adherence to safety protocols
- Led dynamic camp activities, enhancing participant experiences and fostering a vibrant learning environment while optimizing resource allocation
Language Interpreter (English/Arabic)
CANTALK Company
12.2021 - 12.2022
- Facilitated precise English-Arabic communication in official settings, enhancing dialogue clarity
- Captured emotional nuances in interpretations, ensuring accurate cross-cultural exchanges
- Delivered reliable interpretations under pressure, supporting critical decision-making processes
- Analyzed complex linguistic nuances and cultural contexts to deliver precise interpretations, ensuring seamless communication in diverse scenarios
- Streamlined interpretation processes, significantly reducing miscommunication incidents and enhancing overall efficiency in multilingual interactions
- Fostered strong partnerships with diverse stakeholders, bridging language gaps and facilitating successful cross-cultural negotiations and agreements
- Maintained meticulous attention to linguistic subtleties, consistently delivering accurate and culturally appropriate interpretations in pressure-filled environments
Call Center IOS
Rogers Department
12.2021 - 12.2022
- Delivered top-tier customer service, addressing needs and boosting satisfaction levels
- Efficiently managed tasks and maintained precise records of interactions
- Adapted swiftly to changes, handling pressure with ease and resolving issues
- Led initiatives to resolve complex issues, enhancing client satisfaction
- Streamlined processes, significantly reducing average call handling time
- Pioneered new approach to iOS troubleshooting, improving first-call resolution rates
- Developed creative solutions for recurring technical issues
- Fostered team synergy, sharing best practices and mentoring new hires
- Contributed to knowledge base, enhancing collective problem-solving capabilities
- Analyzed call patterns and customer feedback, identifying trends to optimize service delivery
- Implemented data-driven strategies to boost performance metrics
- Provided empathetic support during peak call volumes, maintaining composure and ensuring positive customer experiences
- Assisted colleagues in challenging situations
Sales Assistant
Adidas
01.2016 - 01.2018
- Assisted customers with tailored product recommendations, enhancing their shopping experience
- Developed comprehensive product knowledge, ensuring accurate information delivery
- Efficiently managed point-of-sale systems and inventory, optimizing store operations
- Drove sales growth through personalized customer interactions, leveraging deep product knowledge to match Adidas offerings with individual needs and preferences
- Optimized inventory management and streamlined point-of-sale operations, ensuring efficient store processes and enhancing overall customer experience
- Consistently exceeded sales targets by implementing effective upselling techniques and providing exceptional customer service in a fast-paced retail environment
- Fostered a team-oriented atmosphere, contributing to improved store performance and customer satisfaction through shared product expertise and sales strategies
- Introduced creative visual merchandising concepts, significantly boosting product visibility and contributing to increased foot traffic and sales conversions
- Elevated customer experience through personalized product recommendations, driving sales growth and fostering brand loyalty in a dynamic retail setting
Education
BBA - Financial And Economics, Human Recourses Managemen
University of Winnipeg
Winnipeg, MB01-2025
Skills
- Microsoft Excel
- Supplier relationship management
- Strategic sourcing
- Purchasing strategies
- Report preparation
- Problem-solving
- Attention to detail
- Excellent communication
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Visible minority of person:
Women
Timeline
Schedule/Facilitator for Summer, Spring Camps
Family Dynamics
05.2023 - 08.2023
Procurement Analyst
Government of Manitoba
03.2023 - Current
Language Interpreter (English/Arabic)
CANTALK Company
12.2021 - 12.2022
Call Center IOS
Rogers Department
12.2021 - 12.2022
Front Desk & Customer Service
RecPlex
10.2021 - Current
Sales Assistant
Adidas
01.2016 - 01.2018
BBA - Financial And Economics, Human Recourses Managemen
University of Winnipeg
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