Farah Ahmed
Fremont,CA
Summary
Driven Director of Operations with expertise in strategic planning, team leadership, and process improvements. Proven track record of enhancing operational efficiency and fostering collaboration to achieve organizational growth.
Overview
25
25
years of professional experience
Work History
Director of Operations
Service Rescue Inc
Fremont, CA
01.2019 - 10.2025
- Monitored budget and utilized operational resources.
- Developed comprehensive training programs to elevate team capabilities and operational knowledge.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
Director of Operations
Rescue Response Group
Fremont, CA
05.2009 - 11.2018
- Streamlined operational processes to enhance efficiency and reduce response times.
- Led cross-functional teams to develop strategic initiatives aligned with organizational goals.
- Implemented performance metrics to monitor operational effectiveness and inform decision-making.
- Fostered a culture of continuous improvement through training and mentoring staff on best practices.
- Hire and trained dispatchers, call bookers for Plumbing, Electrical and HVAC operations of service business
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Pharmacy Technician
Long Drugs
Milpitas, CA
01.2001 - 02.2004
- Dispensed medications accurately following pharmacy protocols and safety guidelines.
- Assisted pharmacists in managing inventory and ensuring stock levels met demand.
- Processed prescription orders using pharmacy management software efficiently.
- Educated patients on medication usage, side effects, and storage requirements.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Monitored expiration dates of medications, facilitating timely removal of outdated stock.
- Collaborated with healthcare professionals to resolve prescription discrepancies promptly.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvements
- Financial controls implementation
- Operations management
- Team leadership
- Staff management
- Business leadership
- Customer relations
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Director of Operations
Service Rescue Inc
01.2019 - 10.2025
Director of Operations
Rescue Response Group
05.2009 - 11.2018
Pharmacy Technician
Long Drugs
01.2001 - 02.2004