Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Farah Afrin

Windsor,Ontario

Summary

  • To obtain a full-time position with a respectable organization that would allow me to grow in experience.
  • Dedicated to customer satisfaction with a proven ability to address all major customer concerns.
  • Ability to work under pressure.
  • Responsible, punctual, dependable, and honest worker with excellent teamwork skills.
  • Ability to work effectively with all levels of staff and management.
  • Good communication and organization skills; adequate in speaking English.
  • Confident, articulate, professional speaking abilities and excellent presentation and negotiation skills.
  • Collaborated with peers and fellow employees as a dedicated team player in various settings such as customer requests/support.
  • Knowledge of computer programs such as Microsoft Office - Microsoft Word, Excel, Outlooks

Experienced Customer Service Representative with [4] years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

4
4
years of professional experience

Work History

Customer service representative

Bayshore Health Care
11.2021 - Current
  • Customer service, Scheduling Nursing and PSW, Receiving phone calls and solving all customer-related problems, Manage time-sensitive administrative and data entry tasks, Submit weekly/daily inbound reports to the manager, Handle any billing or service issue that a customer may have quickly, accurately, and professionally for all customers, Foster team effectiveness and participate in personal performance improvement, Answer and transfer all incoming calls, take messages, direct customer inquiries, note the availability of office staff for their incoming calls
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales and cashier

Bath & Body Works
08.2021 - 01.2022
  • Handle cashier's booth and maintain a detailed transaction record, Sell products and help customers find solutions, Maintain product displays, Ensure accurate product scanning, Ensure all work performed is thorough, accurate, and completed in a timely fashion, Ensure customers receive courteous and prompt attention, Use processes and procedures to continuously meet or exceed customer expectations, Project a positive attitude for the benefit of customers and fellow employees, Exchange and verify job-related information to provide support

Line chef and cashier

Taco Bell
09.2020 - 02.2021
  • Handle cashier's booth and maintain a detailed transaction record, Oversee loading and unloading of goods from the truck to the store, Serve high-quality food and maintain franchise standard, Work on food-making line as a finisher

Education

Higher Secondary Certificate (HSC) -

Shaheed Bir Uttam Lt. Anwar Girls’ College
Dhaka, Bangladesh

Bachelor of Applied Science - Mechanical Engineering

University of Windsor
Windsor, Ontario
12.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Programming
  • Data Entry
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Microsoft Outlook
  • Scheduling
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Team Development
  • Documentation
  • Administrative Support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data Collection
  • Staff Training
  • Product and service solutions
  • Sales expertise
  • Account updating
  • Spreadsheets
  • Retail store support
  • Product Promotion
  • Sales closing
  • Procura operating

References

Available upon request

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional

Timeline

Customer service representative

Bayshore Health Care
11.2021 - Current

Sales and cashier

Bath & Body Works
08.2021 - 01.2022

Line chef and cashier

Taco Bell
09.2020 - 02.2021

Higher Secondary Certificate (HSC) -

Shaheed Bir Uttam Lt. Anwar Girls’ College

Bachelor of Applied Science - Mechanical Engineering

University of Windsor
Farah Afrin