To obtain a full-time position with a respectable organization that would allow me to grow in experience.
Dedicated to customer satisfaction with a proven ability to address all major customer concerns.
Ability to work under pressure.
Responsible, punctual, dependable, and honest worker with excellent teamwork skills.
Ability to work effectively with all levels of staff and management.
Good communication and organization skills; adequate in speaking English.
Confident, articulate, professional speaking abilities and excellent presentation and negotiation skills.
Collaborated with peers and fellow employees as a dedicated team player in various settings such as customer requests/support.
Knowledge of computer programs such as Microsoft Office - Microsoft Word, Excel, Outlooks
Experienced Customer Service Representative with [4] years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
4
4
years of professional experience
Work History
Customer service representative
Bayshore Health Care
11.2021 - Current
Customer service, Scheduling Nursing and PSW, Receiving phone calls and solving all customer-related problems, Manage time-sensitive administrative and data entry tasks, Submit weekly/daily inbound reports to the manager, Handle any billing or service issue that a customer may have quickly, accurately, and professionally for all customers, Foster team effectiveness and participate in personal performance improvement, Answer and transfer all incoming calls, take messages, direct customer inquiries, note the availability of office staff for their incoming calls
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales and cashier
Bath & Body Works
08.2021 - 01.2022
Handle cashier's booth and maintain a detailed transaction record, Sell products and help customers find solutions, Maintain product displays, Ensure accurate product scanning, Ensure all work performed is thorough, accurate, and completed in a timely fashion, Ensure customers receive courteous and prompt attention, Use processes and procedures to continuously meet or exceed customer expectations, Project a positive attitude for the benefit of customers and fellow employees, Exchange and verify job-related information to provide support
Line chef and cashier
Taco Bell
09.2020 - 02.2021
Handle cashier's booth and maintain a detailed transaction record, Oversee loading and unloading of goods from the truck to the store, Serve high-quality food and maintain franchise standard, Work on food-making line as a finisher
Education
Higher Secondary Certificate (HSC) -
Shaheed Bir Uttam Lt. Anwar Girls’ College
Dhaka, Bangladesh
Bachelor of Applied Science - Mechanical Engineering
University of Windsor
Windsor, Ontario
12.2023
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Programming
Data Entry
Customer Relations
Call center experience
Computer Proficiency
Money handling abilities
Microsoft Excel
Complaint resolution
Payment Processing
Client Relations
Customer satisfaction measurement
Microsoft Outlook
Scheduling
Call Management
Product Knowledge
Paperwork Processing
Appointment Scheduling
Team Development
Documentation
Administrative Support
Microsoft Office Suite
Microsoft PowerPoint
Data Collection
Staff Training
Product and service solutions
Sales expertise
Account updating
Spreadsheets
Retail store support
Product Promotion
Sales closing
Procura operating
References
Available upon request
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Timeline
Customer service representative
Bayshore Health Care
11.2021 - Current
Sales and cashier
Bath & Body Works
08.2021 - 01.2022
Line chef and cashier
Taco Bell
09.2020 - 02.2021
Higher Secondary Certificate (HSC) -
Shaheed Bir Uttam Lt. Anwar Girls’ College
Bachelor of Applied Science - Mechanical Engineering