Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Fara Etienne

Summary

Well-trained Assistant Restaurant Manager promoting over 10 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

SSP FOOD TRAVEL EXPERTS
10.2023 - Current
  • Supervised daily restaurant operations, ensuring adherence to service standards and customer satisfaction.
  • Trained and mentored staff on best practices for food safety and customer interaction.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Coordinated staff schedules, balancing labor costs while maintaining operational efficiency.
  • Monitored financial performance, identifying areas for cost reduction and increasing profitability.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
  • Assisted in developing marketing strategies to increase customer engagement and drive sales growth.
  • Supervised all areas of restaurant to keep it clean and well-maintained.

Restuarant Supervisor

SSP Food Travel Experts
03.2023 - 10.2023
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.

Restaurant Supervisor

The Shore Club Resort and Spa
10.2016 - Current
  • Managers Contact :1649-232-8090
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Supervised efforts of teams within 50-100 guest capacity restaurant, ensuring timely and quality servicing of guests.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
  • Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.

Concierge

Tropical Island Concierge, Private Concierge
10.2012 - 03.2016
  • Former Managers Contact :1649-344-8600
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.

Restaurant Hostess

Somerset Resort
05.2011 - 10.2012
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Planned and executed 100-guest parties by organizing menus, spaces and special requests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations and communicated changes to guests using Dine Plan
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Informed servers of newly seated parties for speedy service.
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Answered customer questions about hours, seating and Property related information.
  • Used Micros and Squirrel POS to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Promoted business loyalty by fostering positive customer relationships.
  • Took information about guests' party size, led to seating, offered menus and personal request for guest eg. Birthdays and Anniversaries .
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Education

Certified - Restaurant Supervisor And Management

AHLEI
Online
10.2019

Associates - Business Management

NET
Providence RI
06-2009

High school diploma -

Clement Howell High School
2007

Blanche Ely High
Pompano Beach
2006

Skills

  • Supervisor Online Course Completed
  • Inventory Control
  • Employee Training
  • Point of Sale Systems
  • Restaurant Operations
  • Customer Complaint Resolution
  • Recruitment
  • Staff Supervision
  • Staff Management
  • Cash Handling
  • Food Safety
  • Stock Control
  • Restaurant Policies and Procedures

Accomplishments

  • Supervised team of 30 staff members.
  • Resolved product issue through consumer testing.
  • Employee of the Quarter 4 Times
  • Employee Of The Year 2018

Certification

Supervisor Online Course Completed

  • First Aid/CPR Certified
  • ServSafe
  • Level 1 Sommelier
  • Awarded Supervisor of the Quarter Twice within 6 months of Employment with SSP Canada.

Timeline

Assistant Restaurant Manager

SSP FOOD TRAVEL EXPERTS
10.2023 - Current

Restuarant Supervisor

SSP Food Travel Experts
03.2023 - 10.2023

Restaurant Supervisor

The Shore Club Resort and Spa
10.2016 - Current

Concierge

Tropical Island Concierge, Private Concierge
10.2012 - 03.2016

Restaurant Hostess

Somerset Resort
05.2011 - 10.2012

Certified - Restaurant Supervisor And Management

AHLEI

Associates - Business Management

NET

High school diploma -

Clement Howell High School

Blanche Ely High

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