Faouzia Cherik
Richmond Hill,ON
Summary
Professional Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling issues with patience and tact.
Overview
12
12
years of professional experience
Work History
Team Member
Tim Hortons
09.2023 - Current
- Contributes to team success by completing jobs quickly and accurately.
- Develops strong customer service and product knowledge skills to enhance individual and team performance.
- Learns all required tasks quickly to maximize performance.
Call Center Agent
FedEx
11.2015 - 06.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Marjane Holding
12.2011 - 02.2012
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
Education
European Bachelor’s Degree - Marketing
Federation For Education in Europe (FEDE)
Switzerland10.2018
Diploma - Commerce
Specialized Institute of Applied Technology(ISTA)
Morocco07.2013
Diploma - Business Administration
Computing,Administration And Management Institute
Morocco07.2011
Skills
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Excellent Verbal and Written Communication
- Multitasking
- MS office
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Timeline
Team Member
Tim Hortons
09.2023 - Current
Call Center Agent
FedEx
11.2015 - 06.2017
Customer Service Representative
Marjane Holding
12.2011 - 02.2012
European Bachelor’s Degree - Marketing
Federation For Education in Europe (FEDE)
Diploma - Commerce
Specialized Institute of Applied Technology(ISTA)
Diploma - Business Administration
Computing,Administration And Management Institute
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