Fany Steva Tchakounte Wabo
Call center representative
Edmonton,AB
Summary
Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer several years of experience to new role dedicated to achieving exceptional results on tight timetables.
Overview
6
6
years of professional experience
Work History
Marketing Department Supervisor
Free Engeneering Consultancy
Douala, Cameroon
09.2018 - 06.2024
- Maintained an up-to-date database of contacts for future use in marketing efforts.
- Organized trade shows, conferences and other events to promote company products or services.
- Monitored competitor activities in order to stay ahead in the market.
- Coordinated with designers for the creation of logos, brochures, flyers.
- Managed a team of marketing professionals by delegating tasks, setting goals and providing feedback.
- Provided technical support during product launches or promotions.
- Organized promotional events to boost product sales and generate leads.
Call Center Representative
Free Engeneering Consultancy
Douala, Cameroon
09.2018 - 08.2021
- Identified potential customers through cold calling and database research.
- Resolved customer complaints promptly and professionally while documenting details in CRM system.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed relationships with customers to increase sales opportunities.
Education
High School Diploma -
University of Dschang
Cameroon, Douala07-2018
Skills
- Marketing Analytics
- Customer Segmentation
- Campaign Management
- Direct Mail Marketing
- Product Promotion
- Contract Negotiation
- Teamwork and Collaboration
- Adaptability and Flexibility
- Creative and Innovative
- Computer Proficiency
- MS Office Suite
- Salesforce CRM Software
References
References available upon request.
Timeline
Marketing Department Supervisor
Free Engeneering Consultancy
09.2018 - 06.2024
Call Center Representative
Free Engeneering Consultancy
09.2018 - 08.2021
High School Diploma -
University of Dschang
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 30% of increase by completing negotiation with accuracy and efficiency.
- Documented and resolved customers difficulties which led to increased satisfaction by 90%.
- Resolved product issue through consumer testing.
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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