Fanta Dolo
Moncton,NB
Summary
Successfully handled over 100 customer interactions per week across different roles in food service and telecom. Recognized for calm communication, problem-solving, and ability to adapt quickly. Trusted to manage cash, answer client questions, and support teammates during busy hours.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Malitel
2023.03 - 2023.08
- Received and responded to customer inquiries in person and by phone
- Assisted clients with mobile subscriptions, internet issues, and billing questions
- Handled customer complaints with calm and professionalism
- Registered SIM cards and guided users through activation procedures
- Promoted new offers and explained service plans clearly
- Maintained accurate records of customer interactions and updates in the system
Administrative Assistant Intern
Embassy of Mali in Rome
2022.11 - 2023.01
- Welcomed and directed visitors within the embassy
- Filed and archived administrative documents
Customer Service Representative
Ice Cream
2022.07 - 2022.10
- Provided high-quality customer service by adopting a professional, courteous, and proactive approach
- Maintained a positive and professional attitude when dealing with difficult or stressful customer situations
- Handled incoming phone calls, emails, and customer inquiries
- Took customer orders by phone, entered them into the computerized system, and managed invoicing
Education
Bachelor’s Degree - Finance
Université De Moncton
Moncton, NB2027
Skills
- Customer service
- Problem solving
- Fast learner
- Communication skills
- Teamwork
- Handling pressure
Languages
French
Native or Bilingual
English
Elementary
Timeline
Customer Service Representative
Malitel
2023.03 - 2023.08
Administrative Assistant Intern
Embassy of Mali in Rome
2022.11 - 2023.01
Customer Service Representative
Ice Cream
2022.07 - 2022.10
Bachelor’s Degree - Finance
Université De Moncton