Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fanta Dolo

Moncton,NB

Summary

Successfully handled over 100 customer interactions per week across different roles in food service and telecom. Recognized for calm communication, problem-solving, and ability to adapt quickly. Trusted to manage cash, answer client questions, and support teammates during busy hours.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Malitel
Bamako
03.2023 - 08.2023
  • Received and responded to customer inquiries in person and by phone
  • Assisted clients with mobile subscriptions, internet issues, and billing questions
  • Handled customer complaints with calm and professionalism
  • Registered SIM cards and guided users through activation procedures
  • Promoted new offers and explained service plans clearly
  • Maintained accurate records of customer interactions and updates in the system

Administrative Assistant Intern

Embassy of Mali in Rome
Bamako
11.2022 - 01.2023
  • Welcomed and directed visitors within the embassy
  • Filed and archived administrative documents

Customer Service Representative

Ice Cream
Bamako
07.2022 - 10.2022
  • Provided high-quality customer service by adopting a professional, courteous, and proactive approach
  • Maintained a positive and professional attitude when dealing with difficult or stressful customer situations
  • Handled incoming phone calls, emails, and customer inquiries
  • Took customer orders by phone, entered them into the computerized system, and managed invoicing

Education

Bachelor’s Degree - Finance

Université De Moncton
Moncton, NB
2027

Skills

  • Customer service
  • Problem solving
  • Fast learner
  • Communication skills
  • Teamwork
  • Handling pressure

Languages

French
Native or Bilingual
English
Elementary

Timeline

Customer Service Representative

Malitel
03.2023 - 08.2023

Administrative Assistant Intern

Embassy of Mali in Rome
11.2022 - 01.2023

Customer Service Representative

Ice Cream
07.2022 - 10.2022

Bachelor’s Degree - Finance

Université De Moncton
Fanta Dolo