Fani Tavlaridis
White Rock
Summary
Focused and self motivated event coordinator with project management training for enhancing organizational skills and dedication to completing projects efficiently and successfully. Experienced in team management and effective team work, positively communicating goals, understanding different point of views and positively impacting overall morale and productivity. Offering a background of maintaining policies and developing safety procedures. Engaging and pleasant personality with the ability to monitor work quality, provide excellent training and maintain a clean, safe work environment. Superior computer skills and telephone etiquette.
Overview
18
18
years of professional experience
Work History
Events Manager
Marine Drive Golf Club
11.2022 - Current
- Managed administrative logistics of events planning, event booking and event promotions.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Events & Catering Coordinator
University Of British Columbia
01.2019 - 01.2023
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Tracked contracts, proposals and waivers to keep billing accurate and current.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
- Supported events execution and venue set up and tear down.
Event Coordinator
One And Only Events
05.2022 - Current
- Assisted principal coordinator in following schedules and timelines for events.
- Performed event coordination for larger parties and gatherings.
- Prepared, set up and stroke decor
Occupational Health & Safety Committee - Co Chair
The University of British Columbia
09.2015 - Current
- Participated in safety meetings and assisted the food service units by answering questions from staff members.
- Reviewed company processes and suggested methods that would improve overall safety for all employees.
- Achieved drastic changes in the food service facilities: slippery floors: treated and updated, old equipment replaced, fire/emergency exits re-assessed, hand washing sinks: water temperature regulated among many other changes.
- Achieved the approval of the first baby changing table installation.
- Achieved the approval of the first facility sanitation/deep cleaning.
Senior Food Services Supervisor
The University of British Columbia
10.2014 - Current
- Oversaw restaurant operations in a unionized environment, on university campus.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Strong ability to manage and resolve workplace conflicts.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Prepared for and executed new menu implementations.
#StaEllinika Hellenic Culture and Language App
Hellenic Studies Department, Simon Fraser University
01.2020 - Current
Hellenic Language and Culture Teacher
Greek Community of Surrey & the Fraser Valley
09.2018 - Current
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
Technical Support Representative, Lenovo GR
Teleperformance Greece (Kallithea Site)
06.2011 - 04.2013
- Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Conducted research to address challenging issues that required attention and determination.
- Managed call flow and responded to technical support needs of customers.
- Reviewed surveys and discussed customer feedback with staff and managers.
- Listened to past calls, create reports regarding customer satisfaction, resolutions and unresolved issues.
- Compiled and accurately entered electronic data.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
- Engaged users and answered questions on website and in forums.
- Enthusiastically participated in job related training.
- Provided on-call support for critical issues.
- Installed software, modified and repaired hardware and resolved technical issues.
- Used scripting skills to contribute to internal tools.
- Identified and solved technical issues with a variety of diagnostic tools.
- Performed initial client assessment and analysis to begin research process.
Office Manager
Alpha Neon Ltd. & Split Second Imaging Ltd.
01.2010 - 04.2011
- Received, screened and routed incoming calls.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Administered to CRM and company database, including troubleshooting, maintenance, updates and reports generation.
- Prepared vendor invoices via ACCPAC accounting software and processed incoming payments.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Maintained computer and physical filing systems.
- Developed standard operating procedures for all administrative employees.
- Regularly inspected the facilities to ensure that they met fire, hazard and safety guidelines.
- Reviewed accounts on a monthly basis to assess aging and pursue collection of funds.
- Identified, researched and resolved billing variances.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Performed targeted collections on past due accounts aged over 30 days.
Assistant Management Secretary
Prime Yachting S.A.
01.2007 - 12.2009
- Organized incoming and outgoing file movements in an efficient and accurate manner.
- Scanned physical files into digital records.
- Compiled company information and related material and distributed it to candidates.
- Assisted in preparing district informational materials such as brochures and newsletters.
- Managed administrative logistics of events planning, event booking and event promotions.
Education
Sauder School of Business: Project Management
University Of British Columbia
Vancouver, BCBusiness Management & Economics
University of West Attica - Campus 1
Egaleo, Greece2008
Certificate - Effective Teaching
York University
Toronto, ON2019
Diploma - Dramatic Arts
Peiraikos Syndesmos, School of Performing Arts
Piraeus, Greece2006
Certificate - Proficiency in English
Cambridge University
Cambridgeshire, England2000
Skills
- Critical thinking
- Managing office operations
- Coaching and mentoring
- Verbal and written communication
- Invoicing
- Accounts Receivable & Payable
- Timeline management
- Effective leader
- Customer service
- Relationship building
- Conflict resolution
- Customer service-oriented
- Efficient multi-tasker
- Project management
- Communications
- Team management
Timeline
Events Manager
Marine Drive Golf Club
11.2022 - Current
Event Coordinator
One And Only Events
05.2022 - Current
#StaEllinika Hellenic Culture and Language App
Hellenic Studies Department, Simon Fraser University
01.2020 - Current
Events & Catering Coordinator
University Of British Columbia
01.2019 - 01.2023
Hellenic Language and Culture Teacher
Greek Community of Surrey & the Fraser Valley
09.2018 - Current
Occupational Health & Safety Committee - Co Chair
The University of British Columbia
09.2015 - Current
Senior Food Services Supervisor
The University of British Columbia
10.2014 - Current
Technical Support Representative, Lenovo GR
Teleperformance Greece (Kallithea Site)
06.2011 - 04.2013
Office Manager
Alpha Neon Ltd. & Split Second Imaging Ltd.
01.2010 - 04.2011
Assistant Management Secretary
Prime Yachting S.A.
01.2007 - 12.2009
Sauder School of Business: Project Management
University Of British Columbia
Business Management & Economics
University of West Attica - Campus 1
Certificate - Effective Teaching
York University
Diploma - Dramatic Arts
Peiraikos Syndesmos, School of Performing Arts
Certificate - Proficiency in English
Cambridge University
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