Fanny Owusu Achampong
Brampton,ON
Summary
Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits. Strong business acumen, attention to detail, excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Business Office Associate
Carmax Autocare Center
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Received and routed business correspondence to correct departments and staff members.
- Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.
Special Education Teacher
Bright Start Academy
03.2022 - Current
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Taught students across multiple classifications and degrees of special needs.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Redirected students using Positive Behavior Support (PBS).
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Worked with students with moderate to severe autism to increase life skills.
- Designed and implemented point system to encourage positive behavior.
- Created learning and content strategies to meet needs of mentally and physically disabled students.
- Taught reading, language arts and social sciences in self-contained ED and LD classroom.
Special Education Teacher
Franklin Middle School
08.2019 - 06.2021
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Taught students across multiple classifications and degrees of special needs.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Instructed students in core academic areas and specialized reading groups.
Special Education Teacher
Sterling Middle School, RE -1 Valley School District
08.2018 - 06.2019
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Taught students across multiple classifications and degrees of special needs.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Insurance Agent
Farmers Insurance Agency
06.2016 - 02.2018
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
Insurance Sales Agent
State Farm Insurance
02.2013 - 04.2016
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Education
Master of Arts - Special Education Teacher
University of Northern Colorado
Greeley, CO12.2019
MBA - International Business Management
Florida Institute of Technology
Melbourne, FL12.2015
Bachelor of Arts - Sociology
University of Ghana Legon
Accra, Ghana04.2008
High School Diploma -
Ghana Secondary School
Accra, Ghana 05.2003
Skills
- Customer Retention
- Data Communications
- Business Administration
- Customer Care
- Software Applications
- Informational Materials
- External Communications
- Patient File Updates
- Workflow Coordination
- PowerPoint Presentations
- Leadership
Timeline
Special Education Teacher
Bright Start Academy
03.2022 - Current
Special Education Teacher
Franklin Middle School
08.2019 - 06.2021
Special Education Teacher
Sterling Middle School, RE -1 Valley School District
08.2018 - 06.2019
Insurance Agent
Farmers Insurance Agency
06.2016 - 02.2018
Insurance Sales Agent
State Farm Insurance
02.2013 - 04.2016
Business Office Associate
Carmax Autocare Center
Master of Arts - Special Education Teacher
University of Northern Colorado
MBA - International Business Management
Florida Institute of Technology
Bachelor of Arts - Sociology
University of Ghana Legon
High School Diploma -
Ghana Secondary School
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