Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Fanny Mendoza Marres

Calgary,AB

Summary

Compassionate customer service agent with a history of providing exceptional support. Recognized for reliability and punctuality, facilitating smooth interactions and ensuring customer satisfaction in fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Retail Worker

Victoria's Secret & PINK
Calgary, AB
07.2023 - Current
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Collaborated with team members to meet daily sales goals and improve overall store performance.

Volunteer

WINS
Calgary, AB
08.2025 - 12.2025

Sorting,organizing, and preparing donated items to support women and families in need.

ECE Assistant

Calgary, AB
08.2022 - 10.2022
  • Facilitated daily activities, promoting social and emotional development among children.
  • Coordinated classroom materials and resources to enhance learning experiences.

Customer Service Agent

Aircanada
12.2019 - 02.2021
  • Provided accurate information regarding flight schedules, policies, and services to assist customers effectively.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Customer Service Agent

Swissport
10.2010 - 01.2019
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Assisted customers with special needs, offering personalized support throughout their travel experience.
  • Delivered clear announcements over the PA system, communicating important flight updates to all passengers.

Education

Human And Community Support Service

Hamptons College
Calgary, AB
07-2024

Graduate Certificate -

George Brown College
Toronto
07-2004

High School Diploma -

Mercedes Cabello
Lima Peru
12-1997

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Store cleaning

Languages

Spanish
Full Professional
English
Professional Working
Italian
Limited Working

Certification

Alberta Child Care staff Certification Level 1

Timeline

Volunteer

WINS
08.2025 - 12.2025

Retail Worker

Victoria's Secret & PINK
07.2023 - Current

ECE Assistant

08.2022 - 10.2022

Customer Service Agent

Aircanada
12.2019 - 02.2021

Customer Service Agent

Swissport
10.2010 - 01.2019

Human And Community Support Service

Hamptons College

Graduate Certificate -

George Brown College

High School Diploma -

Mercedes Cabello
Fanny Mendoza Marres