Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fanny Dagenais

Saint-Lambert,QC

Summary

Accomplished Senior Records Assistant at Concordia University, adept in records retention and confidentiality handling, significantly improved process efficiency through innovative audits and Department/Faculty collaboration. Demonstrates exceptional organization skills and teamwork, leading to enhanced record maintenance and customer service standards. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. With over 20 years of experience, committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

24
24
years of professional experience

Work History

Senior Records Assistant

Concordia University
10.2017 - Current
  • Responsible for leading/coordinating service teams and their work
  • Evaluate graduation applications and determine whether the applicant has satisfied all requirements to obtain a certificate or degree including the identifying of potential candidates for graduation awards. Populate and maintain the graduate data base.
  • Participated actively in continuous improvement initiatives within the organization that led to increased efficiency in record maintenance
  • Improved process efficiency with routine audits of record databases, identifying discrepancies, and taking corrective actions as needed.
  • Collaborated with cross-functional teams to ensure seamless records maintenance and compliance with policies
  • Facilitated training sessions for new staff members on graduation evaluations, proper record maintenance procedures and best practices.
  • Maintained high-quality service during interactions with both internal employees seeking records assistance or students requesting file access or information.
  • Ensured data protection by adhering to proper confidentiality procedures when managing sensitive records.
  • Developed strong relationships with both Faculty & Departments through consistent, professional communication and prompt response to record-related inquiries.

Records Assistant

Concordia University
08.2012 - 10.2017
  • Evaluate graduation applications and determine whether the applicant has satisfied all requirements to obtain a certificate or degree including the identifying of potential candidates for graduation awards. Populate and maintain the graduate data base.
  • Participated actively in continuous improvement initiatives within the organization that led to increased efficiency in record maintenance
  • Improved process efficiency with routine audits of record databases, identifying discrepancies, and taking corrective actions as needed.
  • Collaborated with cross-functional teams to ensure seamless records maintenance and compliance with policies.
  • Maintained high-quality customer service during interactions with both internal employees seeking records assistance or external clients requesting file access or information.
  • Ensured data protection by adhering to proper confidentiality procedures when managing sensitive records.
  • Developed strong relationships with both internal and external institutions through consistent, professional communication and prompt response to record-related inquiries.

Senior Transcript Assistant

Concordia University
10.2006 - 08.2012
  • Organized the work that needed to be done within the unit
  • Process incoming mail dealing with transcript requests, requests for course descriptions or grading explanations, etc.
  • Prepare transcript requests for input, proofreading, and packaging transcripts for outgoing mail within a specific time frame.
  • Account for incoming transcript payments
  • Retrieve and create transcripts from historical records
  • Correspond with students concerning their requests
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Organized resources, records and personnel to meet deadlines.
  • Answer incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of departmental operations.

Transcript Assistant

Concordia University
02.2001 - 10.2006
  • Process incoming mail dealing with transcript requests, requests for course descriptions or grading explanations, etc.
  • Prepare transcript requests for input, proofreading, and packaging transcripts for outgoing mail within a specific time frame.
  • Account for incoming transcript payments
  • Retrieve and create transcripts from historical records
  • Correspond with students concerning their requests
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Organized resources, records and personnel to meet deadlines.
  • Answer incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of departmental operations.

Education

Bachelor of Arts - Sociology

Concordia University
Montreal, QC
10.2026

Certificate - Arts And Sciences

Concordia University
Montreal, QC
05.2022

Course Certificate - Science of Well-Being

Yale University
New Haven, Connecticut
05.2020

Skills

    Record Maintenance

    Dependable and Responsible

    Research & Organization abilities

    Procedure Implementation

    Teamwork and Collaboration

    Relationship Building

    Problem-Solving

    Time Management

    Attention to Detail

    Problem-solving abilities

    Confidentiality handling

    Microsoft Office

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Senior Records Assistant

Concordia University
10.2017 - Current

Records Assistant

Concordia University
08.2012 - 10.2017

Senior Transcript Assistant

Concordia University
10.2006 - 08.2012

Transcript Assistant

Concordia University
02.2001 - 10.2006

Bachelor of Arts - Sociology

Concordia University

Certificate - Arts And Sciences

Concordia University

Course Certificate - Science of Well-Being

Yale University
Fanny Dagenais