Fanna Sowe
Ministry of Health, The Gambia
Edmonton,Canada
17
years of professional experience
IT and information systems professional with 17 years of progressive experience in government health services, including front-line technical support, user account administration, data management, documentation, staff training, and implementation of national digital health systems. Skilled at troubleshooting user issues, supporting applications, maintaining accurate records, and communicating with technical and non-technical users. Currently pursuing a Master of Information Systems Security Management at Concordia University of Edmonton and seeking part-time opportunities in IT support, help desk, technical support, administration, customer service, or related roles.
Work History
Health Care Assistant
4 Months- Assisted patients with daily living activities, promoting independence and comfort.
- Collaborated with healthcare teams to develop individualized care strategies for patients.
- Documented patient care plans accurately, ensuring compliance with health regulations.
- Trained new staff on best practices for patient care and safety protocols.
- Monitored vital signs and reported changes to nursing staff promptly, enhancing patient outcomes.
- Implemented infection control measures, improving overall health safety standards within the facility.
- Facilitated communication between patients and healthcare providers, fostering trust and transparency.
- Evaluated patient progress regularly, adjusting care plans as necessary to meet evolving needs.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Observed patient skin conditions and reported findings to registered nurse.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
ICT Officer
1 Year 11 Months- Provide front-line technical and application support to Ministry staff and healthcare workers, responding to user enquiries and resolving issues in a timely and professional manner.
- Managed user accounts and access for digital health and administrative systems, ensuring accurate records and seamless access.
- Troubleshot system, user access, configuration, and data-related issues and coordinated escalations.
- Prepared technical documentation, reports, presentations, and user guides to enhance staff and stakeholder understanding and support.
- Trained end users and provided continuous support during national digital health system implementations and rollouts, facilitating user adoption.
- Prepare technical documentation, reports, presentations, user guides, and support materials for staff and stakeholders.
Data Entry Clerk / Data Management
15 Years 1 Month- Entered, reviewed, and maintained high-volume records and databases with strong attention to accuracy, completeness, and confidentiality.
- Provided administrative and data support to staff and stakeholders, including record retrieval, reporting, documentation, and follow-up.
- Handled confidential information responsibly and worked efficiently under pressure while meeting deadlines.
- Built extensive experience working with health information, users, routine reporting processes, and digital data systems.
Education
Master of Information Systems Security Management
Higher National Diploma - Computer Science
Bachelor of Science - Information Systems
Graduate student
Skills
Help Desk & Technical Support
User Account Administration
Application Support
Troubleshooting
Customer Service
Data Entry & Records Management
Microsoft Office
Google Workspace
DHIS2
Google Sheets & Apps Script
Training & User Support
Technical Documentation
Reporting
Teamwork & Problem Solving
Customer relationship management
Self motivation
Operational efficiency
Effective communication
Team leadership
Teamwork
Relationship building
Excellent communication
Timeline
Health Care Assistant
Solution Home Care
05.2026 - CurrentRead More
ICT Officer
Ministry of Health, The Gambia
10.2024 - CurrentRead More
Data Entry Clerk / Data Management
Ministry of Health, The Gambia
08.2009 - 09.2024Read More
University of The Gambia
Bachelor of Science from Information Systems
Read More
Gambia Technical Training Institute (GTTI)
Higher National Diploma from Computer Science
Read More
Concordia University of Edmonton
Master of Information Systems Security Management
Read More
PROFESSIONAL DEVELOPMENT
- DHIS2 Introduction
- DHIS2 Integration – HISP West & Central Africa (Togo)
- Cisco Networking Academy – Currently Enrolled